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User Acceptance Testing Partnership

Summary of Astra Schedule User Acceptance Testing Procedures

This document outlines the process and procedures of a User Acceptance Testing Partnership with Ad Astra Information Systems.  User Acceptance testing is a joint effort by Ad Astra and its client partners to improve application stability and feature usability.  Ad Astra defines a “User Acceptance” product as follows:

 

User Acceptance Release – A User Acceptance Release is not available for production usage by our clients. The purpose of a User Acceptance release is to verify the requirements and stability of a Major Release by our User Acceptance Tester clients using their specific testing patterns and configurations. User Acceptance releases may be installed locally at the User Acceptance Tester client site or they may be deployed to a hosted internal environment to allow remote access to User Acceptance Tester clients.

 

User Acceptance partners may be directed to focus on a certain piece of functionality or area of the application and will be provided information and training on this area as necessary.  A User Acceptance release may not be fully functional in all areas of the application and clients will receive notification of these areas prior to testing.  Issues reported by testing partners will be forwarded to our Quality Assurance staff for review and forwarded to Product Management for prioritization.  Commitments will not be made on turnaround time of issues discovered in User Acceptance releases.

 

Ad Astra Responsibilities

1.Account management reaches out to agreeable client partners for a testing commitment.

2.Account management or technical support will get a data backup from each client partner to test for upgrade concerns and provides a host system for initial testing.

3.Product managers will provide client partners with prepared documentation/webinar training and a demonstration of testing area(s).

4.Ad Astra will host an online User Group of User Acceptance testing partners to provide training options, recorded links, webinar information, update information, Q&A forum, reiteration of expectations, etc.

5.Ad Astra will provide example test cases for client instruction.

6.Account managers will work with the client partner to coordinate technical support/implementation resources and the customer team for installation of test site

7.Account manager will follow up on a bi-weekly basis with client partners

8.Upon completion of the testing cycle, Ad Astra will provide the client partner with a participation report

9.Ad Astra will inform all testing partners that the provided build is for testing only and is not guaranteed to move to a General Available Release.

10.Ad Astra does not provide an upgrade path for sites in User Acceptance Testing; therefore a test partner cannot upgrade the site unless the build has been deemed Generally Available.

Client Partner Responsibilities

1.Testing Partner will provide a test server environment for the software installation and database needs as laid out in the application’s technical specifications.

2.The client partner will provide technical resources to work with Ad Astra technical support staff toward successful installment and interface configuration.

3.The client partner will attend scheduled training and bi-weekly update calls with the Ad Astra team as required by the current release cycle.

4.Testing partners will enter all discovered issues as a case on the Ad Astra Customer Service Portal.

5.Testing Partner agrees to provide user testing and technical resources (as needed) available for a minimum of 10 hours of testing weekly.

6.Testing Partner will provide Ad Astra with a test script containing expected and actual testing results.

7.Testing partner understands that the UAT build is not upgradeable until it has been announced as a Generally Available release.