Serendipia Innovation Inc. (“Serendipia,” “we,” or “us”) owns and operates the Eloujn mobile application (“Eloujn App”), websites, content, products, and Platform (collectively, the “Platform”). We respect the privacy of users, and all other parties whose personal information we may collect and are committed to protecting such personal information.
COLLECTION OF GENERAL INFORMATION
When you use our Platform, we collect information about you in the following general categories:
Location: When you use our Platform, we collect precise location data. If you permit the Platform to access your location through the permission system used by your mobile operating system, we may also collect the precise location of your device when the Platform is running in the foreground or background. We may also derive your approximate location from your IP address.
Transaction Information: We collect transaction details related to your use of our Platform, including:
type of service requested;
date and time the service was provided;
distance traveled; and
other related transaction details.
Device Information: We may collect information about your mobile device, including:
the hardware model;
operating system and version;
file names and versions;
unique device identifier;
device motion information; and
mobile network information.
Call and SMS Data: Our Platform facilitates communications between Users. In connection with facilitating the service, we receive call and SMS data, including:
the date and time of the call or SMS message;
the parties’ phone numbers; and
the content of the correspondence.
Log Information: When you interact with our Platform, we collect server logs, that may include information such as access dates and times, Platform features, pages viewed, Platform crashes, other system activity, the type of browser, and the third-party site or service the User was using before interacting with our Platform.
Important Information About Platform Permissions: Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. Also, these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Platform wants permission to access certain types of data and will let you consent (or not consent) to that request. The Android platform will notify you of the permission that the Platform seeks before you first use the app, and your use of the app constitutes your consent.
We may also receive information from other sources and combine that with information we collect through our Platform. For example:
if you choose to link, create, or log in to your Platform Account with a payment provider or social media service, or if you engage with a separate app or website whose API we use, we may receive information about you or your connections from that site or app; and
When you request on demand services, Contractors may provide us with a User rating after providing services to you.
The general information that is automatically collected is used to improve the Platform, for marketing, system administration and other administrative purposes. We may use the general information that is automatically collected to create aggregate reports concerning Platform use, user patterns, user demographics and user purchases. We will not sell, trade or disclose to third parties any identifiable information of the user, including usernames, or addresses without consent of the user, except as required by law. When we use other agents, contractors or companies to perform services on the Platform on our behalf, we will ensure that we protect your user identifiable information in a manner consistent with this policy.
COLLECTION OF PERSONAL INFORMATION
We collect your Personal Information to provide you with the best possible services through the Platform. “Personal Information” may include your name, business name, address, picture, vehicle information, payment method, correspondence, phone number, date of birth, and email address. We may collect your Personal Information from any data you input into our Platform.
We will only collect Personal Information in order to:
operate the Platform;
open and manage an account;
ensure you receive a high standard of services through the Platform;
further develop our Platform;
meet regulatory requirements; or
any other legal reasons as applied to your use of the Platform.
USE, DISCLOSURE AND CONSENT
Except as specified below, we will obtain your express or implied consent to collect, use or disclose any Personal Information. You can provide consent orally, in writing, electronically or through an authorized representative.
You provide us with implied consent where our purpose for collecting, using or disclosing Personal Information is necessary for the provision of the services the Platform provides or would be considered obvious or reasonable in the circumstances. Your consent may also be implied where you have received notice and a reasonable opportunity to opt-out of having the Personal Information used, and you have not provided us with notice of your opting-out, including but not limited to use for mail-outs, marketing or fundraising.
In accordance with the above, we may share information with other Users with whom you have entered into a transaction with (either as Customer or Contractor). For example, we may share a Contractor’s name, photo, vehicle photo, vehicle license plate, other vehicle information, precise or approximate location, average rating provided by other Users, and certain contact information (depending upon location and applicable laws) with their Customers. After a Contractor has provided the requested services, we will send the Customer an invoice through the Platform or through other means which may include the breakdown of amounts charged, the Contractor’s name, contact information, photo, a map of the route taken, and other transaction details.
We may collect, use or disclose the Personal Information without your consent in the following circumstances:
when permitted or required by law;
in an emergency that threatens an individual's life, health, or personal security;
when the Personal Information is available from a public source;
when we require legal advice from a lawyer;
for the purposes of collecting a debt or protection from fraud; or
other legally established reasons.
We will not sell the Personal Information to other parties without your explicit or implied consent.
We will only retain Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose.
SOCIAL SHARING FEATURES
The Platform may integrate with social sharing features and other related tools that let you share actions you take on our Platform with other apps, sites, or media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
ANALYTICS AND ADVERTISING SERVICES
We are committed to ensuring the security of the Personal Information. To mitigate unauthorized access or disclosure, we have adopted appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information that we collect online.
While we strive to use commercially acceptable means to protect the Personal Information, you acknowledge and agree that no method of transmission over the Internet, or method of electronic storage is 100% secure. We make no guarantee as to the absolute security of the Personal Information.
In the unlikely event that our system is breached, and any Personal Information has been compromised, we will notify such local authorities as may be required within seventy two (72) hours of the breach, and will also use our best efforts to notify you, using the most current contact information that we have on file.
We are not responsible for any failure to notify you based on incorrect or outdated contact information.
ACCESS TO PERSONAL INFORMATION
To submit a question to us about the collection or use of your Personal Information, or to update or correct your personal information, please email us at: firstname.lastname@example.org and insert “Privacy Information Question” in the subject header.
If requested, we will provide you with a copy of any of your Personal Information in electronic form, which may include the following:
what Personal Information we are storing;
where it is being stored; and
for what purpose we are storing it.
At any time, you may request that we remove any information from our records and we will delete such information within seven (7) days of such request.
We may use third party companies and individuals to perform services related to the Platform on our behalf, or to assist us in analyzing our Platform’s use. Such third-party companies may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
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