If you visit a funeral home in person, the FTC requires the funeral provider to give you a general price list itemizing the cost of the items and services the funeral home offers. If the price list does not include specific prices of caskets or other burial containers, laws require the funeral director to show you price lists. If it’s more convenient and less stressful to call funeral homes by telephone, the Funeral Rule enforced by the FTC requires funeral directors to provide price information on the phone.
Your first meeting with a funeral director (sometimes referred to as an "arrangement conference") can take place in person—either at the funeral home or at your own home—or over the phone. This initial meeting is an opportunity for you to ask questions, learn more about the services offered by the funeral home, and get a general sense of what the funeral home in question is like. The funeral director should be friendly, courteous, well-informed and compassionate. You may have many questions and requests, and the funeral director should listen attentively and provide answers.
Most businesses provide convenient product and service information online, prices, and even post their general price list (GPL). This makes it easier to compare prices and service/merchandise options available locally. The Federal Trade Commission requires providers to give customers accurate and itemized price information and disclosures about other services, whether the customer asks in person or over the phone.
When a friend or loved one dies or death is expected to take place soon, there are many details to take care of. This can be a very stressful time. You are grieving and may have assumed a great responsibility by taking on the task of making funeral arrangements for someone you care about. The following information will make this difficult time easier for you.
After determining the above, the next step is to research your service and provider options. If death has already occurred, you can contact a local funeral home, cremation provider or cemetery. Your chosen provider can help you arrange the funeral, memorial and/or interment service you desire; provide information about your various product and service options; explain the costs involved for merchandise, services, and other professional fees; and help you create an obituary or death notice and obtain official death certificates.
Ask your family some specific questions. Do they have preferences about the type of final arrangement? If you are planning for a loved one, did he or she leave any written instructions? Have arrangements at a certain funeral home already been prepaid, perhaps years ago? Be sure to look for any documents that will help in the decision-making process before going forward.

