We strive to be professional, courteous, understanding, and above all, compassionate in our service. When selecting a funeral service, we suggest to our families the three most important items to remember: 1. Every funeral is a dignified funeral; 2. Stay in a price category that you can afford and most importantly, 3. Whoever is paying for the funeral, such as a surviving spouse, they need to maintain their same standard of living or better.
At no point should you feel pressured into making any arrangements that make you feel uncomfortable. While some people may opt for embalming, cosmetology, and a viewing or wake, others may simply want a graveside service or a direct cremation; all of these are valid options, and at no point should you feel that the funeral director is pressuring you to add on unwanted services.
When comparing prices, calculate the total cost of all the items. Although funeral homes may offer packages that cost less than buying individual items or services, you may not need all the services. Consider the wishes of the deceased, your budget and input from relatives and friends. The amount that you spend isn’t tied to the love you had for the deceased. Going into debt isn’t advisable.
After determining the above, the next step is to research your service and provider options. If death has already occurred, you can contact a local funeral home, cremation provider or cemetery. Your chosen provider can help you arrange the funeral, memorial and/or interment service you desire; provide information about your various product and service options; explain the costs involved for merchandise, services, and other professional fees; and help you create an obituary or death notice and obtain official death certificates.
After determining the above, the next step is to research your service and provider options. If death has already occurred, you can contact a local funeral home, cremation provider or cemetery. Your chosen provider can help you arrange the funeral, memorial and/or interment service you desire; provide information about your various product and service options; explain the costs involved for merchandise, services, and other professional fees; and help you create an obituary or death notice and obtain official death certificates.
Discuss the funeral plans and costs with the director. After the transportation happens, talk to the director again to plan the funeral. You may do this over the phone, but it helps to visit them in person to go over all your options. There are a lot of choices to make in what may be a difficult time, so you may want a friend or family to come along for support.[7]
When you have thoroughly evaluated information from several funeral homes, choose the one you like best. If the funeral is imminent, call the funeral home to begin the arrangements. At this point, you could fill out the funeral home’s pre-need planning form and pay a deposit if required. But remember, never sign a contract for more than you or your family can afford to pay!
Traditionally, people send funeral flowers or sympathy flowers as a sign of support and to express their condolences. For the past several decades, however, families have also used the phrase "In lieu of flowers..." in death notices and obituaries to suggest their preference for funeral memorial donations instead of, or in addition to, flowers. Thus, you should decide if attendees may send flowers, if you'd rather they donate to a chosen charitable organization or cause in memory of the deceased, or if either form of expression is appropriate.
Keeping in mind your personal priorities, do further research. Visit the funeral homes’ websites. Ask your family, friends and colleagues for their experiences with any of your choices. You could also check online customer review sites, or ask your local Funeral Consumers Alliance if they have received any complaints about any of them. Then focus your attention on two or three of the most promising choices.
If the death has already happened and you do not have time to pre-plan, download a copy of our Funeral Planning Checklist and Planning Form. This comprehensive document will help you gather all the information that you will need when meeting with the funeral service providers you will be working with. Once you make the request we will email you right away with a link to download the document.
Fellow members need your help in answering critical questions. As an exclusive service to members, the OFDA's Q&A page allows you to share common questions and maybe not-so-common answers. You can even share your stories of unique and/or interesting services that you have provided. Maybe your story will answer someone's question before they even ask it!

