Think about your expectations and then follow common sense. Does the facility match your needs? Is the staff compassionate? Can the funeral home accommodate your religious needs? Is it locally-owned or part of a large conglomerate? The most important reason for selection should be that the funeral home offers a meaningful and affordable tribute to your love one.  
Fellow members need your help in answering critical questions. As an exclusive service to members, the OFDA's Q&A page allows you to share common questions and maybe not-so-common answers. You can even share your stories of unique and/or interesting services that you have provided. Maybe your story will answer someone's question before they even ask it!

For example, you can arrange a "traditional" funeral service that includes a wake/visitation beforehand with the embalmed body in an open casket even if you desire cremation of the deceased as the form of final disposition. Likewise, some families choose to cremate the unembalmed deceased without a service beforehand but hold a memorial service afterward with or without the inurned remains present.
You made a good point when you talked about how it is important to schedule an appointment for a visit when you are looking to hire a funeral home for their services. Losing a loved one is not an easy process for anyone, and in my opinion, it is important to reduce as much stress as possible in situations like these. If I had to plan a funeral for a loved one, I would definitely want the help of a funeral home.
Plan out the eulogies for the service. Consult with the other guests to figure out who wants to talk during the service. Don't force anyone to make a speech if they're not comfortable doing so. Also, if you'd rather not speak, it's okay if you politely decline. Even if you assign speaking duties, it’s good to open up the floor at the end of the service to anyone who wants to share their thoughts.[17] 

Make an appointment to visit those funeral homes if possible. Bring a list of questions and a friend or family member less emotionally invested in the funeral than you are. Ask the funeral home for their General Price List and have the director review it with you. You might want to see an array of urns or caskets, ask about their billing policy, or meet the staff. Do you like the facility? Does the funeral director seem helpful and trustworthy, and answer questions willingly? Is he or she sensitive to your values and cultural or religious needs? Don’t select a funeral provider unless you feel completely comfortable with the director and the premises.
Most businesses provide convenient product and service information online, prices, and even post their general price list (GPL). This makes it easier to compare prices and service/merchandise options available locally. The Federal Trade Commission requires providers to give customers accurate and itemized price information and disclosures about other services, whether the customer asks in person or over the phone.

You should also discuss with your provider any religious or cultural preferences that you would like honored. For example, if you desire a secular or non-religious funeral or memorial service, you might like to use the services of a funeral celebrant, which some funeral homes now have on their staffs. Many funeral homes also have experience serving families from diverse cultural backgrounds with their own funeral rites, rituals, and customs.

My wife is in charge of planning the funeral of a relative of hers, and I think this article has some good points. I like how you suggest she ought to visit a couple funeral homes and bring a list of questions to ask during the visit. I’m sure this would be the best way for her to ensure she is picking out the right funeral home for the memorial services. 

Tip: At £700, the funeral expenses payment is unable to cover the average cost of a funeral. There are alternatives that may reduce the financial burden, such as a public health funeral or direct cremation. Separating the service from the disposal of the body can be helpful too in allowing people to think creatively about meaningful but inexpensive ways in which a person’s memory can be honoured.
You made a good point when you talked about how it is important to schedule an appointment for a visit when you are looking to hire a funeral home for their services. Losing a loved one is not an easy process for anyone, and in my opinion, it is important to reduce as much stress as possible in situations like these. If I had to plan a funeral for a loved one, I would definitely want the help of a funeral home. 
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