Dear Dave, You should contact LiveChat for more assistance but an account can be deleted/removed for inactivity on the account for a period of 6 months or more of if the account was in a violation of the terms. Accounts are never randomly deleted without cause so if you reach out to LiveChat they can review and escalate your inquiry if further review is needed. We have more information in our Terms of Membership: http://www.inboxdollars.com/pages/terms
InboxDollars doesn't care to keep you as a customer because they realize most people once they reach the minimum $30 payout won't continue, because the amount of time required to earn pitiful tiny sums isn't worth it, so revoke your earnings as you reach the threshold is an intentional part of their dishonest business model. They offer no explanation and no flexibility and no reasonable business practices.
Not a “scam” in the sense of the word, but really not a way to earn any type of money. If you can find the companies that do the surveys and do them on your own with out sites like this you will make a substantially bigger amount of money. The “scam” is they take 90% (if not more, to be honest probably 99%) of the survey payout for themselves. Its the same for the “offers”, they will take the majority of the offer from the company, and give you a small percentage, And if that was not enough, they also take a percentage of your payout. This should be illegal as it is criminal to do this to people.