1. Information Collected by Providence
Providence may collect, process, and retain information from you and any devices you may use when you use or interact with Express Care, and in other ways described below.
Information You Give to Providence: We receive and store information you enter on Express Care or give us in any other way, including your name, mailing address, phone number, email address, photographs, payment information which may include credit card information and your Social Security number, and any other information that you may provide.
Information We Automatically Collect: We collect information about your use of Express Care, such as the pages you view and other interactions you have. We receive and store certain types of information whenever you interact with Express Care. This information includes computer and connection information such as statistics on your page views, traffic to and from Express Care, date of access, performance and support data, software crash reports, session identification number, access times, search terms and search results, referral URL, ad data, browser used, your IP address, device identifiers, and more. This information also may include your browsing history, transaction history, and your web log information.
Location Information: When you use Express Care, Providence may receive information about your location and your mobile device, including a unique identifier for your device, or more precise geolocation data that indicates where you are at a specific point in time. We may also collect location information when you use Express Care including precise geolocation information, such as your service address and the location of a device in which you have installed the Express Care application.
Information From Social Media: When you interact with Providence or Express Care on a social media platform, Providence may collect the personal information that you make available on that page, including your account ID or username and other information included in your posts. If you choose to log in to your account with or through a social networking service, Providence and that service may share certain information about you and your activities.
Information From Other Sources: We may supplement the personal information we collect with information from third parties or collected offline, such as information collected by Providence in person at our facilities, or collected over the phone and add it to your account information. This information may include, but is not limited to, demographic information, additional contact information, occupational information, and educational background.
2. Use and Disclosure of Personal Information
3. Sharing of Personal Information
We share your personal information with third parties as described below. In addition, we may share information that does not specifically and personally identify you, such as aggregate information, device identifiers or other unique identifiers to third parties. For information about how to manage your information and the choices you have, see Limiting the Use of Your Personal Information below.
Third-Party Service Providers: We engage third-party service providers to perform functions on our behalf such as: hosting, analytics, customer service, and fraud protection. These third parties may have access to your personal information when needed to perform their functions. If we share information with these third parties that personally identifies you, such as your name, address, or phone number, we will require the third parties to maintain the confidentiality and security of your personal information, and they will be restricted from using, selling, or distributing such personally identifiable information in any way other than to provide the requested services to the Web site or as otherwise required or expressly permitted by law.
Like many websites, Express Care uses tracking technologies such as cookies and web beacons to record session information, track the use of our Web site and monitor traffic.
A "cookie" is a small set of computer data which allows Web servers, like the Web servers used to host Express Care, to maintain records of the activities of users visiting Web sites and to help us serve you better by improving our website design. Cookies may be used to customize the delivery of content based on your usage patterns and interests.
Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Web site may not work or may not work as designed.
5. Safeguards for Protection of Personal Information
Providence employs reasonable security measures to help protect the personal information collected through Express Care. Please understand, however, that while Providence tries our best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. You can help protected the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of any personal information that you transmit, view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks.
6. Limiting the Use of Your Personal Information
In many instances, you have choices about the information you provide and how Providence uses that information. These choices are described in detail below.
Marketing Emails: When you create an account through Express Care or sign up for certain communications, you are required to provide Providence with an accurate e-mail address through which Providence may contact you. Such registration or requests through Express Care constitutes your express acknowledgment that Providence may use your e-mail address to communicate with you about product offerings from Providence or our selected vendors and partners. While you cannot opt-out of receiving notifications and other communications regarding your account or your transactions, you can opt-out of receiving promotional and other marketing emails from Providence by using the "unsubscribe" feature in our marketing e-mails or contacting [firstname.lastname@example.org].
Location Tracking: Most mobile devices allow you to control or disable the use of precise location services by any application on your mobile device through the device's settings' menu.
7. Questions or Concerns
If you have questions or are concerned that any of your privacy rights have been violated, please contact our Privacy Office:
Washington and Montana, 1-855-768-7145
You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1/877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.