Nishant Patil

Nik (Nishant) Patil

System Engineer- Citrix


Personal Profile

Experienced Information Technology Professional with demonstrated expertise in the installation, configuration, and administration of Windows servers for more than 12+ years of experience. Works closely and effectively with all levels of management to satisfy project and productivity requirements, Offers logical, forthright thinking and able to provide effective solutions to solve difficult problems.

Nishant aims to develop a professional career in national and/or international projects involving IT Strategy, Amazon Web Services(AWS), Microsoft, Citrix, Consulting and Project Management.

Work Experience

System Engineer - Citrix and O365
Viatek Services Pty Ltd - Melbourne

Mar 2017 – Till

• Provide level 2 and level 3 desktop, network and server support for systems and infrastructure related issues.
• Coordinate the service desk including providing accurate and timely logging of problems and resolution for problems in the database.
• Administration and maintenance of current and new Cloud services such as O365, Exchange Online, OneDrive.
• Proactively monitoring the servers. Resolve the serviced desk tickets in timely manner and Update the tickets regularly.
• Troubleshoot VMware and Citrix issues, including VPN.
• Maintain the Active Directory using office 365 admin portal including user account creation/deletion and performing clean ups on a monthly basis.
• Install, troubleshoot and upgrade hardware and software, including monitoring and testing fixes.
• Assist with the planning and maintenance of the systems by performing file backups and restorations and configuring systems and applications, including Windows desktop operating systems, Office365 and core business applications.
• Support Desktop hardware and minor LAN/WAN issues.
• Administration of SCCM and image/application deployment.
• Create and maintain appropriate documents to improve high standard IT services.
• Provide end user training in response to service requests as appropriate.

Sr. Systems Engineer \ Team Lead (Contract)
Jav IT (Clarius Group), Sydney NSW

Aug 2016 – Dec 2016

• Mix of project work and BAU (level 2 & 3 support)
• Came on board to stabilize, optimize and improve existing Citrix environments (Presentation Server 4.5, XenApp 5, 6.5; XenDesktop 5.6, Provisioning Services, Access Gateway, Web Interface, StoreFront) with 2500-3000 user base (1000+ concurrent connections)
• Performed Citrix farms expansion, maintained existing virtual (VMware) and physical (Dell, HP) Citrix servers
• Troubleshoot numerous incidents with Citrix Profiles, Printing and XenApp/XenDesktop Sessions
• Implemented patch schedules and configured reboot schedules of Farm Servers
• Utilized SCOM and Citrix Edgesight for troubleshooting and monitoring, configured SNMP (SolarWinds) monitoring across all Citrix servers
• Deployed Citrix and AD Group Policies
• Performed applications migration and applications streaming
• Developed and updated existing documentation, policies

Sr. System Engineer
Sureworks Infotech Pvt Ltd – India/Malaysia/Singapore

Nov 2010 – July 2016

• Citrix engineer responsible for supporting the day to day operations of an enterprise scale XenApp and VMWare environment.
• Primary support for XenApp 6.5 environment consisting of 400+ XenApp servers hosted on the Citrix XenServer virtualisation platform.
• Support of systems running critical healthcare apps, so a very strict adherence to the ITIL principles which includes but not limited to Incident/Change/Problem/Asset Management.
• Management of a VMware/HyperV Private Cloud with 100+ hosts and 1000+ VMs across multiple sites.

CIBERSites India Pvt Ltd., Bangalore

Dec 2008 – Aug 2010

• Managing the Service L2/L3 Board – troubleshoot and resolve inbound customer support requests raised via phone and email with high quality customer service.
• Assign and schedule appropriate technical personnel to each issue to meet the customer SLAs.
• Mentoring and training L1 support team
• Ensuring that all incidents and customer enquiries are dealt in line with the SLAs
• Undertaking Problem Management to investigate the root causes of incidents for the proactive prevention of problems
• Attending customer sites for regular onsite maintenance visits and communicating issues and recommendations with clients and team leaders.
• Working as a technical resource for IT implementation / upgrade projects under direction of Project Managers
• Providing IT status reports to customers out ling their IT infrastructure status and recommendations

Key Skills

  • AWS Cloud
  • Microsoft Azure
  • Microsoft O365
  • Microsoft Server 2012
  • Microsoft Server 2008
  • Microsoft Server 2003
  • Microsoft Certified Solution Associate
  • Citrix - Xenapp/XenDesktop
  • VMware ESXi 5.0
  • ITIL Foundation v3

Edu & Certs

Technical Certifications

IT Certifications

1. AWS Certified Solutions Architect - Associate
2. Microsoft Azure - Implementing Azure Infrastructure Solutions
3. Microsoft O365 - Managing Office 365 Identities and Requirements
4. Microsoft Certified Solution AssociateCitrix
5. Microsoft Certified IT Professional (MCITP)
6. Certified Administrator - Xenapp 5.0
7. ITIL Foundation v3


Job Reference can be provided upon reqeust.