Title: Communication Flow
Course: Demo 1

Q: Communication that flows horizontally across the organization among people working at the same level is known as:
- downward communication
- upward communication
- lateral communication
A: lateral communication

Q: The directives, policy statements, and memos a manager receives from his boss and other company leaders are considered:
- upward communication
- lateral communication
- downward communication
A: downward communication

Q: The weekly report you prepare for your supervisor about your team’s progress toward performance targets is considered:
- downward communication
- lateral communication
- upward communication
A: upward communication

Q: The memo about ideas for improving efficiency that you send to your supervisor is an example of
- lateral communication
- downward communication
- upward communication
A: upward communication

Q: Within a business, formal communication:
- may take place with people both inside and outside the organization
- follows the organization’s chain of command for internal communication
- involves planned, prepared communication pieces and artifacts
A: may take place with people both inside and outside the organization; follows the organization’s chain of command for internal communication; involves planned, prepared communication pieces and artifacts

Q: An organization’s formal communication network consists of all communications that flow along its official lines of authority. This means that the lines of communication flow the same direction as
- its organizational chart
- reporting relationships
- casual communication channels
A: its organizational chart; reporting relationships

Q: Which of the following are considered informal communications?
- a lunch conversation with your colleague to discuss an upcoming presentation
- an instant message from someone you supervise to let you know she just signed a new customer
- a memo to your boss summarizing decisions made at a meeting he missed
A: a lunch conversation with your colleague to discuss an upcoming presentation; an instant message from someone you supervise to let you know she just signed a new customer

Q: Which of the following are considered informal communications?
- a text message from a client letting you know that she is running late for a meeting
- a conversation with your supervisor while riding in the elevator
- an email from the Human Resource Department containing information about the deadline to enroll in the company retirement plan
A: a text message from a client letting you know that she is running late for a meeting; a conversation with your supervisor while riding in the elevator

Q: Which of the following are considered formal communications?
- a monthly budget report from the accounting analyst who supports your team
- an email message from the CEO to all employees introducing a new vice president who was hired this week
- an email message from the CEO asking if you can stop by her office before going home
A: a monthly budget report from the accounting analyst who supports your team; an email message from the CEO to all employees introducing a new vice president who was hired this week

Q: The informal communication network, or grapevine:
- is not important because it is unplanned and may involve rumors, untruths, and trivial topics
- is moderately important, depending on what is happening within the organization and leadership
- is extremely important because it is widespread and carries information very quickly
A: is extremely important because it is widespread and carries information very quickly