Title: Appropriate Communication in Business
Course: Demo 1

Q: In business communication, which of the following channels are considered informal – and therefore not appropriate for communicating official company business?
- text messaging
- instant messaging
- Email
A: text messaging; instant messaging

Q: What is proper etiquette regarding electronic devices during business meetings you attend in person?
- leave all electronic devices behind
- use electronic devices as you would outside the meeting
- bring electronic devices but silence them or turn them off
A: bring electronic devices but silence them or turn them off

Q: Letters, memos, proposals, and other written communication are considered formal:
- only when they are sent on paper (hard copy)
- only when they are transmitted electronically, typically via email
- regardless of whether they are sent on paper or electronically
A: regardless of whether they are sent on paper or electronically

Q: In email messages, using all capital letters denotes:
- nothing out of the ordinary
- you are excited or happy
- you are shouting or angry
A: you are shouting or angry

Q: Which of the following types of business information are typically inappropriate to communicate via informal channels like text message, instant message or social media?
- product pricing
- company policies
- meeting dates, times and locations
A: product pricing; company policies

Q: When is it appropriate to use social networking sites for business purposes?
- To join conversations and add your expertise and value.
- To build relationships and conduct professional networking.
- It is never appropriate to use social networking sites for business purposes.
A: To join conversations and add your expertise and value.; To build relationships and conduct professional networking.

Q: When using email for business communications, it is advisable to:
- Use text messaging abbreviations like “ur” and “2nite”
- Always “reply to all” when responding to an email message
- Check for proper spelling and grammar before sending a message
A: Check for proper spelling and grammar before sending a message

Q: You have some news to share with your manager. You’ve decided to take a new job, and you’re giving your two weeks’ notice. It’s bad news for him but good news for you. What is the best way to communicate this information to your manager?
- Send an email message to your manager and CC your manager’s boss
- Send a text message first and follow up with a phone call
- Talk to your manager first and follow up in written form if necessary
A: Talk to your manager first and follow up in written form if necessary