Title: Barriers to Communication
Course: Demo 1

Q: ________ is the distortion or withholding of information to manage a person’s reactions.
- Workplace gossip
- Semantics
- Filtering
A: Filtering

Q: When someone receiving or sending a message is upset either about the message topic or something totally unrelated, and those feelings get in the way of communication, it can result in a(n)
- lack of source credibility
- information overload
- emotional disconnect
A: emotional disconnect

Q: Filtering creates communication problems within an organization because:
- each sender translates the message into his or her own words, thus creating their own version of the message
- it prevents people from getting a complete picture of what’s really happening
- it may provide too much information or the wrong types of information to people
A: each sender translates the message into his or her own words, thus creating their own version of the message; it prevents people from getting a complete picture of what’s really happening

Q: When people filter information to see and hear only what they want to get out of a message, it is known as:
- biased language
- semantics
- selective perception
A: selective perception

Q: Every day, Tania receives more than 250 work-related email messages, on top of frequent instant messaging conversations with colleagues. Tania is also expected to review and respond to two daily project status reports. Further, she tries to scan 3–5 free daily e-newsletters related to her work, and monitors customer support inquiries when they arrive. She is struggling to keep up and is likely experiencing:
- excessive semantics
- inadequate filtering
- information overload
A: information overload

Q: Lack of source credibility is a likely communication problem or barrier when:
- the sender is perceived as untrustworthy
- the sender has communicated erroneous information in the past
- the sender is not part of the management team of the business
A: the sender is perceived as untrustworthy; the sender has communicated erroneous information in the past

Q: To avoid communication problems related to semantics and jargon, before composing a message it is always a good idea to consider:
- Who will receive this communication?
- Will this person understand the abbreviations and specialized terms I often use?
- Who is at the root of the company’s gossip network?
A: Who will receive this communication?; Will this person understand the abbreviations and specialized terms I often use?

Q: Active listening helps overcome communication problems associated with poor listening skills by:
- giving full attention to what other people are saying
- taking time to understand the points being made
- avoiding interruptions by asking no questions
A: giving full attention to what other people are saying; taking time to understand the points being made

Q: Which of the following are examples of biased language?
- using gender-specific terms like "chairman" and "salesman" instead of gender-neutral terms like "chairperson" and "sales representative"
- referring to someone’s ethnicity with an unnecessary descriptor, such as "I’d like you to meet our Asian sales representative, Julianne."
- writing an email message to your supervisor when you’re very upset about a hiring decision you just heard about
A: using gender-specific terms like "chairman" and "salesman" instead of gender-neutral terms like "chairperson" and "sales representative"; referring to someone’s ethnicity with an unnecessary descriptor, such as "I’d like you to meet our Asian sales representative, Julianne."