Title: Control
Course: Demo 1

Q: From a managerial perspective, the controlling function involves:
- taking action to ensure subordinates’ activities contribute to organizational objectives
- ensuring performance does not deviate from standards
- manipulating employees’ attitudes, emotions and values
A: taking action to ensure subordinates’ activities contribute to organizational objectives; ensuring performance does not deviate from standards

Q: For managers to perform the controlling function effectively, they need:
- plans that provide company objectives and/or performance standards
- understanding of the causes for deviations from performance standards
- unilateral authority to make decisions and take corrective action
A: plans that provide company objectives and/or performance standards; understanding of the causes for deviations from performance standards

Q: The first three steps in the controlling process include:
- comparing performance to standards; setting standards; taking corrective action
- measuring performance; taking corrective action; revising performance standards
- setting standards; measuring performance; comparing performance to standards
A: setting standards; measuring performance; comparing performance to standards

Q: As part of the controlling function, managers should consider which of the following corrective actions?
- Adjusting performance standards to reflect the current business environment.
- Mentoring and developing employees professionally to improve skills and productivity.
- Manipulating employees’ attitudes and emotions so they are afraid of underperforming.
A: Adjusting performance standards to reflect the current business environment.; Mentoring and developing employees professionally to improve skills and productivity.

Q: Financial statements, sales reports, production results, customer satisfaction ratings and performance appraisals are all common tools managers use for:
- comparing actual performance with standards to identify deviations
- performance measurement
- media and public relations
A: comparing actual performance with standards to identify deviations; performance measurement

Q: Performance standards may be stated in terms of:
- money such as revenue, costs and profits
- productivity, such as units produced
- quality, such as quality levels or number of defective products
A: money such as revenue, costs and profits; productivity, such as units produced; quality, such as quality levels or number of defective products