Title: Human Resource Management
Course: Demo 1

Q: The process which consists of all actions that an organization takes to attract, develop, and retain quality employees is called ________.
- employee support management (ESM)
- human support management (HSM)
- human resource management (HRM)
A: human resource management (HRM)

Q: ________ is the process of identifying suitable candidates and encouraging them to apply for job openings in the organization.
- Firing
- Training
- Recruiting
A: Recruiting

Q: Employment antidiscrimination laws were enacted because people were treated unfairly based on characteristics unrelated to ability. What is the entity that enforces a number of federal antidiscrimination employment laws?
- Department of Housing and Urban Development
- Small Business Administration
- Equal Employment Opportunity Commission (EEOC)
A: Equal Employment Opportunity Commission (EEOC)

Q: Attracting talented employees, developing existing employees, retaining good employees, and managing these tasks is a matter of ________: the process of developing a plan to satisfy an organization’s human resources (HR) needs.
- strategic employee planning
- critical human resource planning
- strategic human resource planning
A: strategic human resource planning

Q: In order for positions to be filled, an HR manager must perform a ________, which organizes information about a job, identifies the tasks, responsibilities, and skills that it entails, as well as the knowledge and abilities needed to perform it.
- job description
- job specification
- job analysis
A: job analysis

Q: “The role of the medical office specialist includes responsibilities for all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filing, cashiering, and computer work.” This is an example of a:
- job specification
- job analysis
- job description
A: job description

Q: “The medical office specialist position requires a candidate to have previous experience in the field. Less than one year of experience is acceptable, but one to three years of experience is preferred.” This is an example of a:
- job description
- job analysis
- job specification
A: job specification

Q: A ski resort in Colorado is midway through their summer season and needs to prepare to hire additional employees in the fall in order to have a full staff for their winter season. The HR department knows they currently have 150 employees but also knows that they will need a total of 350 employees by December. The HR department develops a plan and a schedule for hiring the 200 additional employees. This is an example of a:
- firing strategy
- labor-savings initiative
- supply and demand forecasting
A: supply and demand forecasting

Q: HR managers must comply with laws when hiring, promoting, compensating, and firing employees. Some of these laws include:
- Americans with Disabilities Act
- Civil Rights Act
- Age Discrimination in Employment Act
A: Americans with Disabilities Act; Civil Rights Act; Age Discrimination in Employment Act

Q: An Italian restaurant is recruiting a new restaurant manager. They have narrowed down the candidates to two individuals; one is a woman, and one is a man. Both candidates are equally qualified for the position. The restaurant owner has interviewed both candidates and originally was going to offer the job to the man, but decided he wanted to save money. He ends up offering the job to the woman at a salary $10,000 lower that what he was going to offer the man This is an example of:
- racial discrimination
- age discrimination
- gender discrimination
A: gender discrimination

Q: An HR manager for a software company has posted a job opening for an IT manager on a recruiting website. Now candidates will fill out a(n) ________, and the ________ process will begin.
- request : interview
- request : selection
- application : selection
A: application : selection

Q: What are some of the processes involved in recruiting?
- looking for candidates internally or externally to the company
- deciding what, if any, testing (such as drug tests) is a part of the process
- deciding who will conduct the various phases of the interview process
A: looking for candidates internally or externally to the company; deciding what, if any, testing (such as drug tests) is a part of the process; deciding who will conduct the various phases of the interview process