Title: Groups and Teams
Course: Demo 1

Q: Which of the following definitions best describes a team (or work team)?
- a group of people who go about their jobs independently and meet primarily to share information
- a group of people performing the same job functions and working in the same office space
- a group of people with complementary skills who work together to achieve a specific goal
A: a group of people with complementary skills who work together to achieve a specific goal

Q: A working group is best described as:
- a group of people with complementary skills who work together to achieve a specific goal
- a group of people performing the same job functions and working in the same office space
- a group of people who go about their jobs independently and meet primarily to share information
A: a group of people who go about their jobs independently and meet primarily to share information

Q: Lola works at ActionTech’s headquarters where she leads a team of eight people. The team is focused on providing technical support and customer service for ActionTech’s new line of wearable computing gear for runners. It is Lola’s sole responsibility to set team goals, assign tasks and monitor the performance of team members. Lola reports to her manager on team progress, outcomes and performance metrics. Lola’s team structure is:
- a self-managing team
- a virtual team
- a manager-led team
A: a manager-led team

Q: Michael is a cybersecurity analyst for a regional bank. His work team includes two other analysts, two developers and a software quality/testing engineer. All of the team members are focused on identifying vulnerabilities and protecting the bank’s systems against cybersecurity threats. Michael and his colleagues work independently to plan and schedule work, share tasks and meet performance objectives set by the team leader. Michael’s team structure is:
- a manager-led team
- a virtual team
- a self-managing team
A: a self-managing team

Q: Choose the answer(s) below that describe a work team rather than a work group.
- employees from different parts of the business working together to develop a new product
- a workplace committee that plans office social events and celebrations
- employees working in the same department who attend periodic departmental meetings
A: employees from different parts of the business working together to develop a new product; a workplace committee that plans office social events and celebrations

Q: Key characteristics of work teams include:
- teams have collective accountability for achieving specific common goals
- teams function interdependently to share information, input, and expertise
- teams are co-located in the same physical space
A: teams have collective accountability for achieving specific common goals; teams function interdependently to share information, input, and expertise

Q: Key characteristics of work teams include:
- teams have authority and decision-making power to pursue their goals and complete assignments
- teams are stable and remain intact long enough to finish their assigned tasks
- all team members report through the same department and/or management chain
A: teams have authority and decision-making power to pursue their goals and complete assignments; teams are stable and remain intact long enough to finish their assigned tasks

Q: Research evidence cited in the reading states that team-based operations provide important benefits to businesses including:
- improved productivity
- better product and service quality
- decreased employee theft
A: improved productivity; better product and service quality

Q: Businesses that implement team-based operations can expect which of the following performance improvements according to research cited in the reading?
- better customer service
- higher employee satisfaction
- quicker time-to-market for new products
A: better customer service; higher employee satisfaction