Title: Effective Communication
Course: Demo 1

Q: The exchange of information or ideas between sender and receiver is known as:
- active listening
- feedback
- communication
A: communication

Q: In order to be in business, it is essential to develop relationships inside the organization as well as with your customers. These relationships allow you to:
- Build trust
- Help solve your customer’s problems
- Be promoted more quickly.
A: Build trust; Help solve your customer’s problems

Q: As your presentation to work colleagues comes to a close, you prepare for the question-and-answer (Q&A) portion. You know that during Q&A it is important to do all of the following EXCEPT:
- actively listen to colleagues’ comments and check your understanding of the questions they pose
- take notes to signal you are listening and to ensure you remember what was discussed
- deflect any critical comments or difficult-to-answer questions to avoid appearing unprepared
A: deflect any critical comments or difficult-to-answer questions to avoid appearing unprepared

Q: Effective communication in the workplace is essential to:
- being a true partner with colleagues and customers
- being able to help solve customers’ problems
- building relationships and trust
A: being a true partner with colleagues and customers; being able to help solve customers’ problems; building relationships and trust

Q: In business, effective managers use:
- primarily verbal communication
- primarily written communication
- a combination of verbal, nonverbal, and written communication
A: a combination of verbal, nonverbal, and written communication

Q: The Mehrabian formula explains that in situations when verbal and nonverbal communication do not match, people tend to:
- believe the words more than the facial expressions
- stop believing either the words or the facial expressions
- believe the facial expressions more than the words
A: believe the facial expressions more than the words

Q: The primary advantages of verbal communication include:
- being powerful, fast, and natural
- voice inflections that help senders and receivers understand more clearly
- easy retention for future reference
A: being powerful, fast, and natural; voice inflections that help senders and receivers understand more clearly

Q: You start to write an end-of-week email progress report to your manager. It has been a very busy week and your manager has been out of the office. Therefore, there is a lot of ground to cover. Which of the following approaches is most likely to make this an effective business communication?
- list each milestone with all the accompanying details she might possibly be interested in, even though it’s a very long message
- send a one-line text message, with emojis, to say the week has been pretty good
- provide a brief overview of key milestones from the week, and offer to provide more detail upon request
A: provide a brief overview of key milestones from the week, and offer to provide more detail upon request