Title: Information Technology & Business
Course: Demo 1

Q: An information system brings together which of the following elements to provide information:
- technology.
- procedures.
- legal structures.
A: technology.; procedures.

Q: Senior managers of information technology organizations often include the:
- chief information officer (CIO)
- chief technology officer (CTO)
- general counsel (GC)
A: chief information officer (CIO); chief technology officer (CTO)

Q: Businesses require not only data, but also the information that results from collecting and analyzing the data. A small convenience store is trying to gather information on their sales for a particular day so they can determine if they are doing better or worse than the previous year. They decide to collect data about their sales and then convert the data into useful information. Which of the following are examples of information rather than data?
- A tally of the number of items that are sold in a single day.
- A list of the UPC codes of the items that are sold in a single day.
- A summary of the sales for the day in dollars, comparing sales from the previous year.
A: A summary of the sales for the day in dollars, comparing sales from the previous year.

Q: Businesses require not only data, but also the information that results from collecting and analyzing the data. A small hotel is trying to gather information about what their guests do while they are staying at the hotel. The manager begins to collect data that he can convert to useful information that will help him allocate resources. Which of the following are examples of data rather than information?
- A count of the number of bars of soap left in guest rooms on a single day.
- A list of the zip codes of all of the guests staying in the hotel on the first Saturday of the month.
- The average rating (number of stars) guests awarded the hotel during a follow-up phone call after their stay.
A: A count of the number of bars of soap left in guest rooms on a single day.; A list of the zip codes of all of the guests staying in the hotel on the first Saturday of the month.

Q: When information is shared across all levels of management in an organization it:
- may flow in multiple directions, top to bottom as well as bottom to top.
- is supported by all employees.
- allows different functional areas make decisions using the same information.
A: allows different functional areas make decisions using the same information.

Q: The information managers at Bayline Boats have compiled information about the cost of warranty repairs. This information is passed to the production manager, but he needs to share that information in which ways to inform company decisions?
- Up to the Operations Manager who oversees all of the company’s processes.
- Down to the shop supervisors who are overseeing the assembly of the boats on the production floor.
- Out to the dealers who are selling the boats so they can suggest that buyers may have problems if they purchase a Bayline.
A: Up to the Operations Manager who oversees all of the company’s processes.; Down to the shop supervisors who are overseeing the assembly of the boats on the production floor.

Q: Perfection Plumbing is a large commercial plumbing company that provides services to large projects such as hospitals, schools and shopping centers. They are contacted about installing all new plumbing fixtures at Mercy Hospital. The owner quotes a price for the job and orders all of the materials. When the crews show up to perform the work they find that the materials have not arrived and permits for the work have not been secured. When the owner investigates this situation he finds that they did not have sufficient cash to pay for the materials and the operations manager applied for permits for St Mary’s Hospital – not Mercy. These miscommunications could have been prevented if the company had a(n):
- materials resource planning system(ERP).
- 3.integrated manufacturing system (IMS).
- enterprise resource planning system (ERP).
A: enterprise resource planning system (ERP).

Q: An enterprise resource planning (ERP) system:
- is difficult to integrate and manage.
- supports each functional area to create its own computer system.
- provides a complete view of the company’s resources that can be used across all functions.
A: provides a complete view of the company’s resources that can be used across all functions.

Q: Accounting has collected data on the length of time it takes Wanda’s Widgets to pay its bill every month while sales has collected data about which model of widgets they purchased last quarter. Shipping has been tracking the number of orders that Wanda’s has returned over the last year. Belinda, the sales manager is going to make a personal visit to Wanda’s Widgets and needs information to inform her conversation with the owners. When she makes her request, the information manager will use the ________ to obtain the data to analyze.
- data mine
- enterprise resource planning system
- data warehouse
A: data warehouse

Q: A restaurant owner wants to analyze the effectiveness of the chain’s customer rewards program by analyzing data that has been collected about card usage, coupons redeemed by card members, and total dollars spent by reward card members. This use of data can be referred to as:
- a data warehouse.
- data pooling.
- data mining.
A: data mining.

Q: Felicia in accounting needs to determine the dollar amount of Thompson Manufacturing’s last twelve orders to decide if they should have a larger credit line. Marcia in sales wants to find out what item Thompson has been ordering for the most recent quarter. Blaine in marketing needs to find out how many people responded to an advertisement placed in a local newspaper. All of these individuals can obtain this data from the company’s ________.
- data mine
- enterprise resource planning system
- database
A: database

Q: In order to use data to inform decisions, the organization’s first step must be to:
- create a data warehouse.
- train employees in effective data mining techniques.
- capture the necessary data.
A: capture the necessary data.

Q: Companies analyze data to produce information about consumers such as their likes and dislikes, their shopping habits and demographics (age, address, gender) using which of the following processes?
- Establishing loyalty programs that track purchases and buying patterns
- Mining data warehouses that contain information about customers
- Placing tracking software within websites that record which areas within the website a potential customer visited.
A: Establishing loyalty programs that track purchases and buying patterns; Mining data warehouses that contain information about customers; Placing tracking software within websites that record which areas within the website a potential customer visited.

Q: When an organization is able to use data to target more profitable customers, it is an example of:
- customer relationship management.
- data warehousing.
- data mining.
A: data mining.

Q: Which of the following are common sources for data mining?
- internal data about customers
- transactional or sales data
- published government data
A: internal data about customers; transactional or sales data; published government data

Q: To understand what cloud computing is, you can often replace the word "________" with cloud.
- WAN
- database
- Internet
A: Internet

Q: A secure computer network that links only computers that are within one office is likely a:
- wide area network
- cloud system
- local area network
A: local area network

Q: A secure computer network that links computers that operate in offices in different states or regions is a:
- local area network
- database
- wide area network
A: wide area network

Q: Instead of buying customer relationship management (CRM) software, a company decides to pay a monthly fee to Salesforce.com to use software that the company accesses over the Internet. This is an example of:
- Software as a Service (SaaS)
- cloud services
- Infrastructure as a Service (Iaas)
A: Software as a Service (SaaS); cloud services

Q: A community college makes a decision to offer Google’s hosted Gmail to its students for email rather than hosting an email server locally. This is an example of:
- Software as a Service (SaaS)
- cloud services
- Infrastructure as a Service (Iaas)
A: Software as a Service (SaaS); cloud services

Q: A university archives all of its research data on servers owned and managed by Microsoft through its Microsoft Azure service rather than buying the hardware to archive the data onsite. This is an example of:
- Infrastructure as a Service (Iaas)
- cloud services
- Software as a Service (SaaS)
A: Infrastructure as a Service (Iaas); cloud services

Q: Big City College does not have a large IT budget so it signs a contracts with Learning Systems, Inc. to provide its faculty and staff access to specialized software programs via the Internet. Although Big City College does not know it, Learning Systems actually uses an Amazon Web Service to host the software that Big City College is using. In fact, Learning Systems does not even have its own servers, instead choosing to use the servers provided by the Amazon Web Service. This is an example of:
- Software as a Service (SaaS)
- Infrastructure as a Service (IaaS)
- cloud services
A: Software as a Service (SaaS); Infrastructure as a Service (IaaS); cloud services

Q: City College is a mid-size university that is well known for the quality and quantity of research produced by its faculty. A decision was made by the administration that instead of spending large sums of money on computer hardware to store the data on the college’s campus, they would pay Microsoft to store the data for them in the cloud. By making this decision, City College is hoping to:
- Reduce the large outlay of cash that would be needed to build and maintain a data center on campus.
- Have the appropriate technology and required storage space available to the university and faculty at any time.
- Increase their level of control over where their data is stored and who has access to their data.
A: Reduce the large outlay of cash that would be needed to build and maintain a data center on campus.; Have the appropriate technology and required storage space available to the university and faculty at any time.

Q: Technoethics (TE) is an interdisciplinary research area concerned with all moral and ethical aspects of technology in society. The goals of technoethics include(s):
- discovering the ethical uses of technology.
- devising common principles to guide new advances in technology.
- creating company policies to regulate the use of social media in the workplace.
A: discovering the ethical uses of technology.; devising common principles to guide new advances in technology.

Q: Kate just graduated from college and took a job as the executive assistant for a growing technology company. The company issued her a cell phone for her work so that her employer could reach her at all times. Kate should:
- be aware that all communications on that phone may be monitored by her employer.
- use the phone only for business purposes.
- use the phone for personal calls and email, but avoid texting with friends because it leaves a more concrete record of personal use.
A: be aware that all communications on that phone may be monitored by her employer.; use the phone only for business purposes.

Q: When employers require prospective employees to provide them with credentials to access their social media accounts, such as Facebook, they:
- gain access to information that may be protected under privacy laws.
- may be violating state law, depending upon where the business is located.
- must pay employees for the right to access the account.
A: gain access to information that may be protected under privacy laws.; may be violating state law, depending upon where the business is located.

Q: Ethical challenges related to workplace data and technologies have become more challenging because:
- company-issued devices such as phones and laptops are often taken home and may be used for personal communications.
- it is possible for employers to gain access to electronic communications such as email and text messages.
- issues associated with privacy and information security in the workplace are well-defined.
A: company-issued devices such as phones and laptops are often taken home and may be used for personal communications.; it is possible for employers to gain access to electronic communications such as email and text messages.

Q: An online clothing boutique monitors customers’ browsing patterns on their site and other sites. Management decides to create a new revenue source by selling their customers’ data to another unrelated company. This is a:
- common practice.
- practice that may have longer term implications on the ethics of personal privacy.
- clear breach of personal privacy that is against the law.
A: common practice.; practice that may have longer term implications on the ethics of personal privacy.

Q: An online clothing boutique decides to install a web or Internet cookie in the browser of each user who visits its site. The purpose of the cookie is to remember information about the user and help monitor-browsing patterns on their site and others. This enables the boutique’s website to suggest products to the customer that match their browsing history. This is a:
- common practice.
- practice that may have longer term implications on the ethics of personal privacy.
- clear breach of personal privacy that is against the law.
A: common practice.; practice that may have longer term implications on the ethics of personal privacy.

Q: A denial of service attack:
- prevents all access to the Internet by targeting an organization’s Web server.
- completely disrupts electronic business for the attacked entity until it is resolved.
- is generally used by an entity that is known to the business.
A: prevents all access to the Internet by targeting an organization’s Web server.; completely disrupts electronic business for the attacked entity until it is resolved.

Q: Matt does a great deal of his shopping online and pays for his purchases using his personal credit card. He has the information stored on the website’s “secure server” so that he can use “one-click checkout” when he is ready to place his order. The website’s security system is breached and customers’ personal information such as credit card numbers, addresses and passwords are accessed. Matt’s information is among the information accessed. Matt is the victim of ________.
- a Trojan horse
- electronic spying
- a Cyber Crime
A: a Cyber Crime

Q: A specific type of computer virus that gains access by posing as a safe application is:
- a worm
- spoofing
- a Trojan horse
A: a Trojan horse

Q: When an individual impersonates another user or site in order to act in a malicious way, it is called:
- a Trojan horse
- a worm
- spoofing
A: spoofing

Q: The Digital Millennium Copyright Act:
- forbids illegal copying, or pirating, of music.
- carries stiff penalties including jail time and fees of up to $250,000.
- is largely unenforceable.
A: forbids illegal copying, or pirating, of music.; carries stiff penalties including jail time and fees of up to $250,000.

Q: Internet theft that is conducted by stealing passwords:
- benefits from the fact that many people use the same passwords across multiple sites
- may use bogus sites to capture individuals’ information
- is largely ineffective due to the care consumers generally take with Internet security
A: benefits from the fact that many people use the same passwords across multiple sites; may use bogus sites to capture individuals’ information

Q: In 2007 T. J. Maxx announced that more than 45 million customers’ credit card information had been stolen. The company acknowledged a security breach that allowed the thieves to find and use credit card numbers stored on their servers. The company could have better protected the credit card information by using:
- a Trojan horse
- spoofing
- encryption
A: encryption