EFFECTIVE DATE: October 10, 2019

Heart Advisor app is provided by Omron. In this Heart Advisor Privacy Policy ("Policy”), we describe how Omron (“we,” “us,” or “our”) collects, uses, and discloses information that we obtain about your use of Heart Advisor (“the App”), which includes information that we collect from the Omron devices that you connect to the mobile App. All other websites, apps, or products made available by Omron will be governed by those respective privacy policies, not this one.

By using or downloading the App, you agree that your personal information, including any information about your health that you provide directly to us or that we collect through your use of the App, will be transferred to and stored in the United States and handled as described in this Policy and in the Omron Heart Advisor End User License Agreement.

The Information We Collect About You

We collect information directly from you, from devices, and from certain services with which you connect, such as Apple Health and Google Fit, as well as automatically through your use of our App.

When You Create, Update, or add information to Your Profile. When you register to use the App or create a Heart Advisor account, we collect the personal information you provide us, including name, birthdate, email address, password, and your height, weight, and step length. We also collect any additional information you choose to add to your profile, including: your profile image, alcohol consumption, whether you are a smoker or non-smoker, caffeine consumption, medications you take, daily steps goal, daily sleep goals, daily weight goals, medical conditions and weight tracking.

When You Connect a Device to your App: We collect additional information from Devices you connect to your App:

Information Crossing Borders

For our Canadian users, please note that we may transfer your personal information across provincial or national borders to fulfill any of the purposes described above, including to service providers located in the United States and other jurisdictions outside of Canada who may be subject to applicable disclosure laws in those jurisdictions. You may contact us at the contact information provided below to obtain information about our policies and practices regarding our transfer of data or use of service providers outside of Canada, or to ask questions about the collection, use, processing, disclosure or storage of personal information outside of Canada.

Additional Information:

Third Party Analytics.

We use automated application, such as Google Analytics and Mixpanel, to evaluate usage of our App. We also may use other analytic means to evaluate our App. We use these tools to help us improve our App, services, performance, and user experiences. To learn more about Google’s privacy practices, please review the Google Privacy Policy at Users may opt-out of Mixpanel’s analytics tracking by visiting If you choose to use the Mixpanel opt-out, you will need to access the opt-out on each device you use.


Currently, our systems do not recognize “do-not-track” requests.

Third-Party Links

Our App may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.

Security of My Personal Information

We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

You should take steps to protect against unauthorized access to your password, phone, mobile device, and computer by, among other things, signing off after using a shared computer or device, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Access to and Deleting My Personal Information

You may modify personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the App for a period of time.

For our Canadian users, upon written request and authentication of identity, we will provide you with your other personal information under our control, information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed.

In some situations we may not be able to provide access to certain personal information. This may be the case where, for example, disclosure would reveal personal information about another individual, the information was collected for the purpose of an investigation or where disclosure of the information would reveal confidential commercial information that, if disclosed, could harm our competitive position. We may also be prevented by law from providing access to certain personal information. When an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.

We store information associated with your account until your account is deleted. You can delete your account at any time by contacting Customer Support. Please note that it may take a bit of time to delete your account information, and we may preserve it for legal reasons or to prevent harm, including as described in the How Information Is Shared section.


We will make a reasonable effort to ensure that personal information we are using or disclosing is accurate and complete. In most cases, we rely on you to ensure that your information is current, complete and accurate.

If you demonstrate the inaccuracy or incompleteness of personal information, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed. When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under its control with a note that the correction was requested but not made.

What Choices Do I Have Regarding Promotional Emails or other Uses of My Personal Information?

As permitted by law and where required, with your consent, we may send periodic promotional emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails about recommendations or other information we think may interest you, please understand that we may still send you emails about your account or any services you have requested or received from us.

You may also withdraw your consent to our collections, uses and disclosures of your information at any time, subject to legal, contractual and other restrictions, provided that you give us reasonable notice of your withdrawal of consent. When we receive notice of withdrawal of consent, we will inform you of the likely consequences of that withdrawal of consent, which may include our inability to provide certain services for which that information is necessary.

Users Under 18

Our services are not designed for users under 18. If we discover that a user under 18 has provided us with personal information, we will delete such information from our systems.

Contact Us

If you have questions about the privacy aspects of our App or would like to make a complaint, please contact Omron at our Call Center at 866.216.1333 or email us at

Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our App. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our App.