FAQs

Below is a list of frequently asked questions about the New York Lottery Collect N Win Second Chance Promotion

A. During the months of April and May of 2025, you have a chance to earn 1 to 10 bonus symbols when you enter the following eligible Scratch-Off tickets into Collect 'N Win - Ultimate Cash (1650), New York Millionaire (1651), Blackjack Doubler (1652), Money Match (1654), $1,000,000 Gold (1655), Unlock It (1656). You will randomly receive 1 to 10 symbols revealed with a Surprise animation. These will be added to the symbol count earned from the ticket entry and applied to your open play cards.
A. The New York Lottery Collect ‘N Win promotion is a way for New York Lottery players to get more chances to win! Using the Collect 'N Win app or website, players enter eligible New York Lottery Draw Game tickets and select Scratch-Off Game tickets including: Ultimate Cash (1650), New York Millionaire (1651), Blackjack Doubler (1652), Money Match (1654), $1,000,000 Gold (1655), Unlock It (1656), X Series: 200X (1512), Cash X10 (1556), Cash X5 (1557), Cash X100 (1558), Magic 8 Ball™ (1583), Holiday 7 (1592), Xtreme Match (1594), Xtreme Cash (1595), Xtreme Winnings (1596), Xtreme Bucks (1597), Xtreme Money (1599), Xtreme Cashword (1601), $10,000,000 Cash (1606), Platinum Power (1607), Double Deuces (1608), $2,000,000 Cashword (1609), Double Win (1610), Lucky Lines (1611), $1,000,000 Holiday Cash (1634), Holiday Riches (1635), Snow Much Fun Multiplier (1636), $500,000 Year of the Snake (1637), Bonus 5X (1638), Bonus 50X (1640), Bonus 20X (1641), Bonus 10X (1642), Bonus 100X (1643) and Bonus 15X Cashword (1645) to earn symbols toward entries into Second Chance prizes.
A. Create an account if you do not already have a NYL account. If you already have an account for Collect ‘N Win, use those login credentials. Enter eligible New York Lottery tickets from your smartphone, tablet, or computer. The app allows you to scan or manually enter tickets. The website allows you to manually enter tickets only. Symbols are awarded for every ticket entered. Collect six symbols on any one of the four available game cards to earn one entry into the next eligible drawing. Non-winning entries do not carry over from drawing to drawing.
A. Before you enter your eligible New York Lottery ticket, make sure you select the correct promotion for your specific ticket game. There could be multiple active Collect 'N Win promotions running, so you need to select the one you wish to enter. In the upper left corner of the app menu, click the down arrow to the right of the logo. The menu of available promotions will open. Click on the promotion you want to enter and the site theme should change. Additionally when you click ENTER TICKETS, the selected promotion name will be at the top in the title bar of the entry pop up window. If you try to enter a ticket that is not eligible for the selected promotion, you will get an error that will alert you that you may be in the wrong promotion. In addition to the current active promotions, there may be access to promotions that have ended. Those will be marked with PROMOTION CLOSED and are only accessible in case you didn't save your Tango Reward Link prize email. If you won a Tango Reward link from an older promotion that is not listed in the menu, please contact our Customer Support team at 518-289-4269 from 9:00A - 5:00P ET Monday through Friday and they should be able to help.
A. You can download the New York Lottery Collect 'N Win app from the App Store (iPhone) or at nycollectnwin.com for Android users.
A. Currently ALL New York Lottery Draw Game tickets and select Scratch-Off Game tickets including: Ultimate Cash (1650), New York Millionaire (1651), Blackjack Doubler (1652), Money Match (1654), $1,000,000 Gold (1655), Unlock It (1656), X Series: 200X (1512), Cash X10 (1556), Cash X5 (1557), Cash X100 (1558), Magic 8 Ball™ (1583), Holiday 7 (1592), Xtreme Match (1594), Xtreme Cash (1595), Xtreme Winnings (1596), Xtreme Bucks (1597), Xtreme Money (1599), Xtreme Cashword (1601), $10,000,000 Cash (1606), Platinum Power (1607), Double Deuces (1608), $2,000,000 Cashword (1609), Double Win (1610), Lucky Lines (1611), $1,000,000 Holiday Cash (1634), Holiday Riches (1635), Snow Much Fun Multiplier (1636), $500,000 Year of the Snake (1637), Bonus 5X (1638), Bonus 50X (1640), Bonus 20X (1641), Bonus 10X (1642), Bonus 100X (1643) and Bonus 15X Cashword (1645) purchased within the promotion period are eligible for Collect ‘N Win. Canceled tickets, Exchange tickets and subscriptions are not eligible for entry.
A. Enter eligible New York Lottery Draw Game tickets from your smartphone, tablet, or computer. The app allows you to scan the barcode at the bottom of the ticket or enter the ticket number manually. For Draw Game tickets, you must enter the 18-digit number above the ticket barcode. For Scratch-Off Game tickets, you must first enter the 14-digit number on the back of the ticket, followed by the 14-digit number found under the scratch off area on the front of the ticket. To scan the Scratch-Off Game ticket you must use the barcode found under the scratch off area on the front of the ticket.
A. A total of $100 of eligible New York Lottery game tickets may be entered daily across all Collect ‘N Win promotions.
A. Eligible tickets for entry include draw games purchased from the start date of each promotional period and eligible Scratch-Off Game tickets. Draw game tickets older than 60 days are not eligible for entry.
A. No. You can only have one account for all New York Lottery programs. Those found with multiple accounts will be removed from the program and will be disqualified from winning a prize.
A. Yes. You must be 18 years or older to participate in ANY New York Lottery play.
A. If you win the monthly prize drawing, you will be notified using the contact information in your account. Please be sure to keep your account information up to date. If you won a Tango Reward Link prize in the drawing, you will be notified by email when the prize is available in your account. Once it is, you can view and link to the Tango prize directly from the My Prizes page of your Collect 'N Win account. Draw prizes can take up to 4 weeks to process and deliver, so please be patient.
A. Two people from the same household can win a prize as long as they each have their own account.
A. Each month, $5,000 cash, $500 gift cards and $50 Tango Reward Link eGift cards will be awarded through the second chance drawing. Special prizes may be awarded in addition to the monthly draw prizes. Please visit the Collect 'N Win Drawings and Prizes page for more details.
A. Players can only win one drawing prize per month. Non-winning entries do not carry over from drawing to drawing.
A. You earn a symbol for each .50 of eligible New York Lottery game tickets entered. Once you collect 6 symbols on one Play Card, you earn one entry.
A. If you do not already have an account, please create one by clicking Register/Login in the app menu. You may have only one account to use in the Collect ‘N Win promotion.
A. First, check your credentials to make sure you are entering them correctly. Be sure your email address is in all lowercase letters with no spaces before or after. If that doesn't work, try resetting your password using the FORGOT PASSWORD link found after clicking Register/Login. If you are still experiencing issues, please email gaming.sm.nylregistration@gaming.ny.gov
A. You can manually enter eligible New York Lottery draw game tickets on the website. Click on "Enter Tickets" from the menu. The app allows you to scan tickets or enter them manually. Download the app from the App Store (iPhone) or visit nycollectnwin.com (Android).
A. The barcode scanner is sensitive to light. Make sure you are in a space with enough light to read the barcode. Placing the ticket on a flat surface may also help the ticket to scan correctly. If the barcode is smudged, damaged or otherwise illegible, it could affect the ability to scan. You can enter tickets manually on both the website and the app.
A. No. You are not required to retain your tickets. However, all entries are subject to validation and may be disqualified if eligibility requirements are not met.
A. For Draw Game tickets, you must enter the 18-digit number above the ticket barcode. For Scratch-Off Game tickets, you must first enter the 14-digit number on the back of the ticket, followed by the 14-digit number found under the scratch off area on the front of the ticket. To scan the Scratch-Off Game ticket you must use the barcode found under the scratch off area on the front of the ticket.
A. If you need assistance, visit the SUPPORT page. You have the option to reset your password, submit a Contact form, or call our live Customer Service Help Line at 518-289-4269, Monday – Friday, 9 am – 5 pm ET.

Below is a list of frequently asked questions about the $50 Tango Reward Link prize

A. It's Easy! Follow these steps:
  1. Click your Reward Link you'll be taken to a page with reward options.
  2. Choose an e-gift card or other reward option
  3. Select the value of the card (you cannot choose more than your remaining balance).
  4. Select "Add to Cart".
  5. If you have remaining balance and would like to choose another option, repeat Steps 2-4.
  6. Once you have selected all the e-gift cards you want, click "Checkout".
  7. Enter your name and your email address and check the box acknowledging the terms.
  8. Click "Complete My Order".
Your e-gift card(s) will arrive in your email inbox.
A. Your Tango Reward Link (e-gift cards) will be applied to your Collect 'N Win account directly once issued. We will send an email to notify you when they are processed. If you don't receive your reward email, please check your promotions or spam folders. Even if you do not receive your email notification, once issued, the Tango Reward link will appear in your My Prizes page and you can click to redeem from there.
A. Reward Link balances do not expire unless otherwise noted in the original email containing your Reward Link. The gift cards purchased with the Tango Reward Link balance are subject to their own terms and conditions. Please read those carefully before you purchase. PLEASE NOTE: The MasterCard® Prepaid Card must be activated within 4 months of selecting. Also, the MasterCard® Prepaid card must be used within 7 months after activation. The card cannot be reissued if you do not use within those two expiration dates. Please pay careful attention to the MasterCard® terms when you order with your Tango Reward Link.
A. Once an order is fulfilled it cannot be canceled, returned, or exchanged for a different retail gift card. Please ensure that your order is correct and the recipient email address is accurate before placing your order.
A. Absolutely! Most electronic retail gift cards we offer can be used in-store by simply printing out the e-gift card and presenting it to the cashier. However, some retailers have special instructions for in-store use. Be sure to double-check how your retailer wants you to use your gift card in store before you go to the store.
A. All of our e-gift cards are delivered electronically to the My Prizes page in the Collect 'N Win app. We have transitioned away from physical gift cards to provide faster and more secure delivery. We can assure you, all electronic gift cards have the same functionality as a physical card.
A. For security reasons, electronic gift cards are usually sent with a code/pin. If you encounter an error when redeeming your card, this is typically the result of issues with cutting and pasting the code. Be sure there are no extra spaces added when entering the code into the retailer's activation field. If you need help, contact us.
A. Once you receive an e-gift card, the merchant provides customer support directly to you, just like any gift card. You can find contact information in the email containing your gift card. We will work to assist as much as we can. However, once you have received the e-gift card, it is best to start with the merchant's customer support team. Some retailers have special instructions.
A. Since all retail gift cards are delivered electronically, we can simply resend it to you. Just Contact Us. Please note that Gift Cards are just like cash. If lost, their value can be used by someone else.