Privacy Policy
Welcome to Shipwell's Privacy Policy. Shipwell
provides a platform for shippers and carriers to connect and coordinate on the
shipment of goods.
The Privacy Policy
explains how Shipwell may collect, use, disclose,
and secure information we obtain through the "Service." The terms "Shipwell," "we," and "us" include Shipwell, Inc. and
our affiliates and subsidiaries. This
Privacy Policy is incorporated by reference into the Shipwell
Terms of Use. Any capitalized terms used and not
defined in this Privacy Policy shall have the meaning given to them in the
Terms of Use.
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"Personal Information" can be used to readily identify, contact,
or locate you. |
"Personal Information" means information that alone or when
in combination with other information may be used to readily identify, contact,
or locate you, such as: name, address, email address, or phone number. Except where required by law, we do not consider Personal Information to
include information an individual makes public through the Service or
information about a device.
The Service Collects Your Information
|
We collect information when:
We also collect information, such as anonymous usage statistics,
by using cookies, server logs, and other similar technology as you use the
Service. |
Registration and
Account Information. You must register to use the Service. To register, you may need to provide
Personal Information, such as your name, company address, email address, and
telephone number. If you are a
carrier, you may also be asked to provide DOT#, MC#, CDL#, and
insurance-related information. You
may also provide other optional information.
Using the Service. We collect information you provide
through the Service. For example,
when you interact with other users by posting reviews or other comments and by using
the chat functionality to contact Shipwell, the
Service will collect the information you provide in such submissions, including
any Personal Information.
Making
Payments. When you make payments through
the Service, you may need to provide financial account information, such as
your credit card number or bank routing information, to our third-party service
providers. We do not collect or
store such information, though we may receive information about completed transactions
that does not include credit card or bank account numbers.
Communicate with Us. We may collect Personal Information
through your communications with our customer-support team or through other
communications with us, including through social media.
From Other Sources. We may receive
information, including Personal Information, about carriers from third parties. For example, we may use third-party
services to obtain information about an individual carrier's shipping history
and licensing and insurance status.
We may combine this information with other Personal Information we received
through the Service. If we do so, this Privacy Policy governs any of this combined
information that we maintain in personally identifiable format.
Location Information from
Mobile Devices. We may collect and store geo-location
information from the devices using our Apps. For example, we may collect and store
geo-location information when carriers are searching for shipping jobs or transporting
shipments initiated through the Service, so we can suggest shipping jobs to
carriers, provide shipment status updates to shippers, and otherwise provide
and improve the provision of the Service.
We may also receive geo-location information any time the Apps are
running and store it anonymously to help us improve the Service and perform data
analysis.
Any user may at any
time prohibit the Service from collecting location information by turning this
feature off on the mobile device, but the Service likely will not permit the user
to perform any shipment jobs if the Service does not have access to
geo-location information. When your
mobile device settings permits our collection of geolocation
information, you expressly consent to our use of location-based services, and
you expressly waive and release us from any and all liability, claims, causes
of action or damages arising from your use of the Service, or in any way
relating to the use of the geo-location and other location-based services.
Information and Content from Your Device. The Service
automatically collects information about your device, such as a device ID and
browser type, so that we can provide and customize functionality, such as push
notifications. With your
permission, the Service may access and collect information
from your device's contact list and photo storage.
Automatic
Data Collection: Cookies and Related Technologies. When you visit our Service or open our
emails, we and our third-party partners, such as advertising
networks, social media widgets, and analytics providers, may collect
certain information by automated means, such as cookies, web beacons and web
server logs. By using the Service, you consent to the placement of cookies,
beacons, and other similar technology in your browser and on emails in
accordance with this Privacy Policy.
The information collected in this manner includes IP address, browser
characteristics, device IDs and characteristics, operating system version,
language preferences, referring URLs, and information about the usage of our
Service. We may use this information, for example, to determine how many users
have visited certain pages or opened messages or newsletters, or to prevent
fraud. We may link this data to
your profile. Our partners also may
collect information about your online activities over time, on other devices,
and on other websites or apps, if those websites and apps also use the same
partners. When they provide such
services, they are governed by their own privacy policies. We currently use Google Analytics to
collect and process certain website usage data. To learn more about Google Analytics and
how to opt out, please visit www.google.com/policies/privacy/partners/. You
may be able to change browser settings to block and delete cookies when you
access the Service through a web browser.
However, if you do that, the Service may not work properly.
By using the Service,
you are authorizing us to gather, process, analyze, and retain data related to
the provision of the Service. We
may retain such information, including Personal Information, indefinitely.
How Shipwell Uses Your Information
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We use information to:
We may use anonymized information for
any purpose, including for marketing purposes. |
Internal and
Service-Related Usage. We use information, including Personal
Information, for internal and service-related purposes. We may use and retain any data we
collect to provide and improve any of our services.
Communications. We may call you at the telephone number and send email to
the email address you provide to us and send push notifications to your mobile
device if they are enabled, to verify your account and for informational and
operational purposes, such as managing shipments, account management, customer
service, system maintenance, and other Service-related purposes.
Marketing. We may use information, including
Personal Information, to provide online advertising on the Service and to send
you information we think may be useful or relevant to you. You may opt out of email marketing by
using the unsubscribe link in a marketing email.
Aggregate Data. We may anonymize
or aggregate data collected through the Service and use and disclose it for any
business purpose, including to perform shipping optimization
analysis.
SHIPWELL May Disclose Your Information
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We may share information:
We do not rent, sell, or share Personal Information about you
with other people or nonaffiliated companies for their direct marketing
purposes, unless we have your permission. |
We Use Vendors and
Service Providers. We may share any information we receive with
vendors and service providers we use to help us provide and improve the Service. For example, we will provide Personal
Information to payment processors as part of financial transactions and to service
providers that provide web and database hosting services. We use the Google Maps service, and you acknowledge
and agree to the Google privacy policy located at http://www.google.com/policies/privacy. We also use
the Plaid payments service, and you acknowledge and agree to the Plaid privacy
policy located at https://plaid.com/legal/#privacy-and-end-user-data. You also agree to grant Plaid the right, power and authority to (acting on behalf of such end
user) access and transmit the End User Data as reasonably necessary for Plaid
to provide the Service to such end user. We also work with third parties,
such as FMCSA, insurance companies, and transportation authorities, to obtain
information about carriers, such as their shipping
history and licensing and insurance status.
Displaying to Other Users. The information and content you provide
to the Service may be displayed on the Service to other users. For example, information will be shared
between shippers and carriers to complete transactions. In addition, employees of one shipper or
carrier may see information about their colleagues. We are not responsible for how other users
will view and use the posted information.
Marketing. We do not rent, sell, or share personal
information about you that we collect on the Service with other people or unaffiliated
companies for their direct marketing purposes, unless we have your permission. We may allow access to data collected by
the Service to enable the delivery of online advertising on the Service, or to
send you information we think may be useful or relevant to you.
Legal and Similar
Disclosures. We may access, preserve, and disclose collected
information, if we believe doing so is required or appropriate to: comply with
law enforcement requests and legal process, such as a court order or subpoena;
respond to your requests; comply with the law; or protect your, our, or others'
rights, property, or safety.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing
due diligence, reorganization, bankruptcy, receivership, sale of Shipwell
assets, or transition of service to another provider, your information may be disclosed
in connection with the negotiation of such transaction, and/or sold or
transferred as part of such a transaction as permitted by law and/or contract. We cannot control how
such entities may use or disclose such information.
With Your Permission. We may also disclose
your Personal Information with your permission.
INFORMATION Security
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We take steps in an
effort to treat your information securely. |
We take steps in an effort
to treat your information securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be
guaranteed to be 100% secure, and we cannot ensure or warrant the security of
any information you provide to us.
We do not accept liability for unintentional disclosure.
By using the Service
or providing Personal Information to us, you agree that we may communicate with
you electronically regarding security, privacy, and administrative issues
relating to your use of the Service.
If we learn of a security system's breach, we may attempt to notify you
electronically by posting a notice on the Service or sending an email to you.
Children's Privacy
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We do not knowingly
collect personal information from children under 13. We will take steps to delete it if we
learn we have collected it. |
We do not knowingly
collect, maintain, or use personal information from children under 13 years of
age, and no part of the Service is directed to children under the age of
13. If you learn that your child
has provided us with personal information without your consent, you may alert
us at support@shipwell.com. If we learn that we
have collected any personal information from children under 13, we will
promptly take steps to delete such information and terminate the child's
account.
international users
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By using the Service, you will transfer data to
the United States. |
If
you are using the Service, you agree to the transfer of your information to the
United States and processing globally. By providing your information you
consent to any transfer and processing in accordance with this Privacy Policy.
UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
If you would like to
request that we update or correct any information that you have provided to us
through your use of the Service or otherwise, or if you have suggestions for
improving this Privacy Policy, please send an email to support@shipwell.com.
CHANGES TO OUR PRIVACY POLICY AND PRACTICES
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We may revise this Privacy Policy, so review it
periodically. |
Posting of Revised Privacy Policy. We will post any
adjustments to the Privacy Policy on this web page, and the revised version
will be effective when it is posted.
New Uses of Personal
Information. From time to time, we may desire to use
Personal Information for uses not previously disclosed in our Privacy
Policy. If our practices change
regarding previously collected Personal Information in a way that would be
materially less restrictive than stated in the version of this Privacy Policy
in effect at the time we collected the information, we will make reasonable
efforts to provide notice and obtain consent to any such uses as may be
required by law.
Contact Information
Shipwell, Inc.
205 West 9th St,
Suite 300
Austin, TX
78701
Effective Date: 31 January 2017