VetRide 2.217 (03/23/2026)

Dashboard

  • Enhancement - Will Call trips can now be marked as ready once they are within 24 hours. Marking a trip as ready will also automatically accept the trip. When the trip is marked as ready, the appointment/pick-up time to the current time. These trips cannot be accepted in bulk using the bulk actions.

  • Enhancement - Downloaded trip manifests now include the Veteran’s Date of Birth.

  • Enhancement - All required trip resources (including additional resources) are now displayed on the search page.

  • Enhancement - A trip’s Expected Pick-up Time will no longer be shown until the trip is scheduled/ready for pick up.

Dashboard → Complete Trip

  • Enhancement - Actual Cost has been renamed to Billed Cost.

Dashboard → Trip Details

  • Enhancement - The comment provided by the vendor when a correction is requested will now be displayed on the details page.

  • Enhancement - The passenger’s Emergency Contact Information is now displayed on the details page.

  • Enhancement - Third party vendor users can now verify whether a Veteran has checked in for the trip and/or mark the Veteran as checked in once the trip is within the site’s Veteran Trip Check In Window (5 days by default).

Third Party Drivers

  • Enhancement - Drivers that never login to the Vendor Pass mobile application for 60+ days OR are inactive for 365+ days will be automatically by the system and have to be recreated by a manager.

  • Enhancement - Business Registration Group Managers can now manage Third Party Drivers of the selected Business Registration.

VetRide 2.214 (02/25/2026)

Dashboard

  • Enhancement - If any trip requires manual cost entry, the attestation section of the bulk complete form is hidden.

Dashboard, Dashboard → Trip Details

  • Enhancement - The field for input of time automatically displays a colon as a meridiem separator.

  • Enhancement - The vendor can request a correction by VTS for a trip.

Dashboard → Trip Details

  • Enhancement - Clinics are displayed for a trip in the details page.

  • Regression Fix - An initial submission of a blank comment does not disable the "Yes" button permanently in the "Return Trip" confirmation modal.

Invoices

  • Enhancement - A downloaded manifest can contain 10,000 trips.

  • Enhancement - An increased pagination limit (250) is available.

  • Enhancement - An invoice that has manually completed trips can be returned to the vendor even if they did not accept a trip.

  • Enhancement - For automatically generated invoices, manually completed trips are not added.

  • Enhancement - The automatic invoice generation lookback period for trips has been set to 365 days.

  • Enhancement - The design of the interface for invoices is similar to that of the admin portal.

Trips

  • Regression Fix - The cancellation source for a trip is reliably set.

Web Notifications

  • Enhancement - A web notification for an update of trip or vendor-only notes by VTS after acceptance of a trip by a vendor is available.

Other

  • Enhancement - Optimizations to address/map providers have been implemented.

  • Enhancement - The system to track user sessions has been improved.

  • Enhancement - The mobility type "Stretcher" has been renamed to "Stretcher Van."

VetRide 2.212 (01/28/2026)

Dashboard

  • Enhancement - A high precision actual cost (when available) will now be shown for trips throughout the portal.

  • Regression Fix - The location search field was not returning any results when searching by the VTS site name.

Dashboard → Trip Details

  • Enhancement - The Shared Transport line item cost will now be divided equally between all the trips in the transport, instead of being applied only to the first trip.

  • Regression Fix - Trips that were unassigned and re-assigned by VTS could be completed without first being accepted by the vendor.

  • Regression Fix - The wrong site could be displayed for a trip when the user belonged to multiple sites.

  • Regression Fix - A trip could be indefinitely left in the In Progress status if started with the Vendor Pass mobile application. Now it will end up being marked as Missed.

Dashboard → Bulk Complete Trips

  • Enhancement - An additional trip cost "attestation" checkbox must now be checked to require the user to review the actual cost of the selected trips.

Dashboard → Accept Trip

  • Enhancement - The trip’s Additional Resources and DNI/DNR needs are now displayed when accepting a trip.

Profile

  • Enhancement - It is now possible to turn off certain types of email notifications from the Profile page.

Users → User Details

  • Regression Fix - Business Registration Group Managers were not able to change the roles of users within their Business Registration Group.

Drivers

  • Regression Fix - The Drivers link in the sidebar menu was not being shown to some users.

VetRide 2.210 (12/03/2025)

Trips

  • Enhancement - The "Acknowledge" checkbox is now more noticeable and emphasizes vendor is committing to price

  • Enhancement - Additional Resources should be displayed on the details page instead of being in a tooltip.

  • Enhancement - Trip can now be rejected even if accepted.

  • Enhancement - Vendors are now allowed to return trips if the trip has not yet been added to an invoice.

  • Enhancement - Veteran DNI/DNR special needs are now displayed on the trip details page.

  • Enhancement - When completing, canceling, or marking trip(s) as no-show, users may now enter the actual cost if contract/agreement has manual cost calculation enabled.

  • Enhancement - Files are required if manual cost calculation is enabled and level of service is fixed/rotary wing when attempting to mark a trip as completed, canceled, or no-show.

  • Enhancement - An HCFA 1500 file is now required to be uploaded if a trip’s level of service is fixed wing or rotary wing when attempting to mark a trip as completed, canceled, or no-show.

  • Enhancement - Users may now provide a 'Vendor Trip ID' when accepting a trip, or when marking a trip as completed, canceled, or no-show.

  • Enhancement - Changed the "file required" tooltip to specify vendor should upload HCFA 1500.

  • Regression Fix - Fixed an issue with completing trips when start time/pickup time/dropoff time are identical, and no error is shown.

  • Regression Fix - Fixed an issue with the 'return to third party vendor' button not being shown when trip status is Canceled.

Trip Manifests

  • Enhancement - Veteran DNI/DNR special needs are now displayed in the 'Extra' section of the PDF trip manifest.

  • Enhancement - 'Vendor Trip ID' will now be shown on the trip manifest(s).

Users

  • Enhancement - Added new user role: Business Registration Group (Dispatcher).

VetRide 2.209 (11/05/2025)

Dashboard

  • Enhancement - A missed trip will be included in the "With Costs" manifest PDF.

  • Enhancement - Many trips can be grouped into a shared transport upon bulk completion.

  • Enhancement - The trip manifest XLSX has an "Invoice Date" column.

  • Regression Fix - A user was able to bulk review a trip that was completed by them.

  • Regression Fix - No error would be displayed if the dropoff and pickup times were identical.

Dashboard, Dashboard → Trip Details

  • Enhancement - A cancellation for a trip results in the status of "Canceled" instead of "Canceled at Door."

  • Enhancement - A cancelled trip by a Veteran or VTS needs to be reviewed by the vendor. A generation of an invoice will not begin until that is completed.

  • Enhancement - An icon is displayed to indicate that the recalculation for a trip is in progress.

  • Enhancement - For an improved user experience, the "Additional Review" and "No Cost" checkboxes have been replaced with radio buttons to make them distinct from the acknowledgement checkbox confirmation.

  • Enhancement - The "Accept Trip" modal displays safety concerns for a trip.

  • Enhancement - The cancellation comment and reason for a trip can be provided in the third party execution metrics, and must be provided upon a cancellation.

  • Enhancement - The cancellation comment, reason, received timestamp, and source are displayed.

  • Enhancement - The invoice number for a trip is displayed in the details and search pages.

Dashboard, Invoices → Invoice Details

  • Enhancement - A trip that has a status of "Returned to Vendor" or "Marked for Additional Review" is included in a trip manifest.

  • Enhancement - An alert is displayed when a manifest has been limited to 1,000 items yet has more that are not included in the output.

Dashboard → Trip Details

  • Enhancement - A "Safety Concerns" card is displayed.

Invoices, Invoices → Invoice Details

  • Enhancement - The "Additional Information" tooltip can be kept open via a click or touch of the icon.

Invoices → Invoice Details

  • Enhancement - A trip manifest XLSX can be exported.

Ad Hoc Reports Changelog:

Report Builder

  • Enhancement - The download request timeout has been increased from 10 to 30 minutes.

Special Mode Eligibilities Domain (Datatable)

  • Enhancement - Dimensions have been created: "Has Evidence File," "Has Linked VistA Resource," "Support ALS," "Support BLS," "Support CCT," "Support Stretcher," "Support Ambulatory," "Support Wheelchair."

Third Party Invoice CLIN Domain (Datatable)

  • Enhancement - A dimension has been created: "Invoice Date."

Trips Domain (Datatable)

  • Enhancement - A "Handler" dimension option has been removed: "NONE."

Veterans Domain (Datatable)

  • Enhancement - A dimension has been created: "Banned."

VetRide 2.208 (09/30/2025)

Dashboard

  • Enhancement - A new Dispatcher user role is now available. This role will not have access to any cost information (cost breakdowns, invoices, etc). The existing Dispatcher role has been renamed to Manager.

  • Enhancement - Added Member ID and Invoice Number columns to the trip manifest and removed Passenger ID and Address ID columns (Excel only).

  • Enhancement - When completing trips in bulk, it is now possible to specify that an additional review by another vendor user is required.

  • Enhancement - The additional vendor review of trips can now be performed in bulk.

  • Enhancement - The trip manifests will now include additional information used for calculation of the costs (managers only). Assigned trips and trips requiring additional vendor review will now be included in the manifest as well.

  • Enhancement - The search filters and current page now persists when navigating to other pages, but will still be cleared if the web browser is refreshed.

  • Enhancement - The max page size has been increased to 250.

Dashboard → Trip Details

  • Enhancement - Third party vendors can now upload files for a trip after accepting the trip.

Invoices

  • Enhancement - Additional information about the invoices is now being displayed in the list: IPPS Status, IPPS Status Update Timestamp, Processed For Payment Timestamp.

  • Enhancement - The search filters and current page now persists when navigating to other pages, but will still be cleared if the web browser is refreshed.

  • Enhancement - The max page size has been increased to 250.

Other

  • Enhancement - Draw user’s attention to the inactive web browser window/tab: play an alert sound, display a system notification, and show a warning icon in the window title.

VetRide 2.207 (08/27/2025)

Business Registration

  • Enhancement - Business Registration Group Brokers can now review and manage Trips and invoices.

Trips

  • Enhancement - Added a stat filter for "Additional Review" at the top of the Trip dashboard.

  • Enhancement - Added a checkbox to "Require Additional Vendor Review" when a Dispatcher marks a Trip "Complete", "No Show", or "Canceled".

  • Enhancement - Passenger height is now displayed on the Trip details page.

  • Regression Fix - "Accept Trip" validation errors should no longer show times in the Zulu (GMT) timezone.

Invoices

  • Enhancement - Invoice Search is now sorted by date of creation in descending order and the default date range has been changed to "Last 90 Days".

  • Enhancement - Added the ability to export Invoices to Excel (XLSX).

VetRide 2.206 (07/23/2025)

Trip Dashboard → Accept

  • Enhancement - The mobility type for the Trip is displayed in the popup.

Trip Dashboard → Trip Details

  • Enhancement - A Third Party Dispatcher can update a Third Party comment.

  • Enhancement - The "Third Party Comment" text legibility has been increased.

Users

  • Regression Fix - User accounts created greater than 60 days ago were not locked if they had not logged into a VetRide application.

VetRide 2.205 (06/25/2025)

  • No changes in this release.

VetRide 2.204 (05/28/2025)

Trips

  • Enhancement - A Trip can be marked as Canceled or No-Show for no charge.

  • Regression Fix - The "Review Changes (Complete)" button could not be clicked due to the Third Party threshold in specific circumstances.

General

  • Enhancement - Various performance improvements have been implemented, specifically in Driver, User, Veteran modules.

VetRide 2.202 (04/30/2025)

General

  • Vendors associated with Business Registration will now be able to switch sites within the Vendor Portal if they are multi-site.

Drivers

  • "Manage Third Party Driver" has been changed to "Manage Business Registration Drivers" if the third party was migrated to use Business Registration.

Users

  • Enhancement - "Manage Third Party Users" has been changed to "Manage Business Registration Users" if the third party was migrated to use Business Registration.

  • Enhancement - Business Registration Users which are associated with a Vendor are now able to login to the Vendor Portal.

Trips

  • Enhancement - Renamed "Vendor Only Notes" to "Dispatch Notes".

  • Enhancement - An icon is now displayed for Trips if the level of service is Fixed-Wing or Rotary-Wing.

VetRide 2.198 (03/26/2025)

Dashboard

  • Enhancement - It is no longer possible to accept or complete trips that fall outside a site-specific threshold window (default is 30 days).

  • Regression Fix - Fixed an issue where the PDF manifest would include trips that were not accepted.

Dashboard → Trip Details

  • Feedback - The Preferred Pick Up Time is now displayed on the trip details page.

VetRide 2.197 (02/20/2025)

  • Enhancement - Added "Complete Trip" to the bulk actions drop down that is enabled only if all Trips are Scheduled, In Progress, or Ready for Completion.

  • Enhancement - An error message will now be displayed if more fixed cost line items than allowed by VTS are used upon Trip completion.

VetRide 2.194 (01/29/2025)

Trips

  • Enhancement - An "Autofill w/ estimated values" button has been added to the "Complete Trip" form.

  • Enhancement - Date and time input fields are separated.

  • Enhancement - Optionally, estimated unloaded mileage (derived from a) start address - as well as dropoff and estimated dropoff times - can be set in the "Complete Trip" form.

  • Enhancement - The button to complete a Trip has been separated (Cancel, Complete, No-Show).

  • Regression Fix - Acceptance for a Trip has been resolved in the future.

  • Regression Fix - An error wrt the start date has been resolved.

Web Notifications

  • Enhancement - Links and unread statuses wrt Web Notifications are more defined.

  • Regression Fix - An issue where the click of a link did not dismiss the modal properly has been resolved.

  • Regression Fix - The style for the unread count badge has been resolved.

Other

  • Regression Fix - The behavior for time input fields is more reliable.

  • Regression Fix - The inactivity logic has been improved.

VetRide 2.193 (11/25/2024)

Dashboard

  • Enhancement - Trips may now be returned by VTS with possible changes to the estimated/actual cost. These changes need to be reviewed and those trips need to be accepted and/or completed again before payment can be made. A new Returned By VTS filter has been added to find these trips.

  • Enhancement - New type of web notification is available: Third Party Trip Returned. This type of notification will be sent when a trip is Returned By VTS.

VetRide 2.190 (10/29/2024)

Dashboard → Trip Details

  • Enhancement - New type of Third Party Contract Line Item added: Unloaded Mileage Rate.

VetRide 2.189 (10/22/2024)

  • Bugfix - Fixed a bug where users were erroneously receiving web notifications for other users.

  • Enhancement - Linked riders now appear in the Companions section of Trips and Veteran profiles with the Linked Rider icon and phone number.

VetRide 2.182 (9/5/2024)

Trips

  • Bugfix - Displays of comments notes correctly handle carriage returns.

VetRide 2.181 (8/28/2024)

General

  • Bugfix - Application iconography has now been updated to properly adhere to the style guidelines created by the VA.

Trips

  • Bugfix - Displays of notes now correctly handle carriage returns.

VetRide 2.177 (7/31/2024)

Dashboard → Trip Details → Complete Trip

  • Bugfix - Fixed an issue where validation was not being performed on the timestamp input fields allowing illogical values to be entered.

Web Notifications

  • Bugfix - Fixed an issue with web notifications not showing up in the web portal until the page is refreshed.

VetRide 2.174 (6/26/2024)

  • Bugfix - Web Notifications should now correctly appear in the Third Party Portal.

VetRide 2.172 (5/29/2024)

Dashboard

  • Enhancement - New statuses to filter invoices by: Requires Manual Review, Pending IPPS Processing, Returned By IPPS, Refused By IPPS, Paid Through IPPS.

Invoices

  • Enhancement - EDI Transactions are now displayed on the Invoice Details page.

VetRide 2.169 (5/1/2024)

Trips

  • Bugfix - Fixed an issue where the estimated pickup time could be incorrect after the acceptance of a Trip.

VetRide 2.168 (3/27/2023)

Other

  • Compliance - Addressed all 508 findings identified in the most recent 508 audit.

VetRide 2.164 (12/19/2023)

Dashboard → Trip Details → Complete Trip

  • Enhancement - A note may now be provided for each line item to accomodate processing of payments.

VetRide 2.163 (11/03/2023)

Dashboard

  • Enhancement - A driver may now be assigned to a trip directly from the trip list on the dashboard.

  • Enhancement - It is now possible to filters the trips by the Level of Service, which is also displayed in the search results.

Other

  • Compliance - Addressed all 508 findings identified in the most recent 508 audit.

VetRide 2.161 (07/31/2023)

Dashboard

  • Enhancement - Trips can now be searched by trip ID and passenger name.

  • Enhancement - Trips can now be filtered by mobility type, invoice status, and specific invoice.

  • Enhancement - Individual trips can now be accepted or rejected from the dashboard.

  • Enhancement - Individual trips can now be completed from the dashboard.

  • Enhancement - Multiple trips can now be accepted or rejected from the dashboard in bulk.

  • Enhancement - Trip counts broken down by the trip status are now shown at the top of the dashboard.

  • Enhancement - The list of trips can now reload automatically by selecting a time interval from the Auto Refresh dropdown in the top right corner of the dashboard.

  • Enhancement - The Assigned trip status has been renamed to New.

  • Enhancement - The estimated & actual cost breakdown of a trip can now be viewed from the dashboard.

  • Enhancement - The estimated pick up time of a trip can now be updated from the dashboard.

Dashboard → Trip Details

  • Enhancement - There is no longer a need to manually update the execution metrics of a trip prior to completion. Instead, the execution metrics will be collected when completing the trip.

  • Enhancement - The form for updating the execution metrics of a form has been redesigned to improve ease of use. The Loaded Distance and Pick-up Time metrics can now be auto-filled using the estimated values.

  • Enhancement - A trip can now be assigned to a third party driver. This information will be take into account in a future release of the VendorPass mobile applications that’s used by the drivers.

Web Notifications

  • Enhancement - Web notifications are now available in the third party portal. They can be accessed by clicking on the bell icon in the top right corner.

  • Enhancement - A notification sound will now be played when new notifications are received while the portal is open.

  • Enhancement - New type of web notification is available: Trip Assigned.

  • Enhancement - New type of web notification is available: Trip Cancelled.

  • Enhancement - New type of web notification is available: Trip Unassigned.

Invoices

  • Enhancement - The Received invoice status has been renamed to Submitted.

Users

  • Enhancements - Additional third party user accounts may now be created and managed by an authorized third party user.

Other

  • Enhancement - The navigation menu on the left hand side will now automatically collapse to the "narrow" mode when the width of the web browser is under 1400 pixels.