WHEN AND WHERE IS R+F CONVENTION 2023?

Stay tuned for our exciting location announcement coming on Tuesday, May 2! Convention this year will kick off on Thursday, October 12 through Sunday, October 15, 2023.

WILL CONVENTION 2023 ALSO BE A VIRTUAL EXPERIENCE?

Yes! Should onsite passes sell out or if you are unable to join us in person, virtual passes are also available for purchase. Note that onsite Convention passes include virtual access.

WHAT WILL THIS YEAR'S CONVENTION EXPERIENCE BE LIKE?

Convention is R+F's cornerstone Consultant event and as always, will leave you feeling empowered, celebrated, inspired and ready to take your business to brand-new heights. Prepare for meaningful connection, unparalleled training, powerful trainings and of course, the launch of all-new innovation! See here for the working agenda.

WILL THERE BE CONVENTION MERCHANDISE THIS YEAR?

Early Bird onsite attendees will receive a complimentary Rodan + Fields exclusive tote and planner. Standard onsite attendees and Virtual attendees can not purchase this merchandise for an additional fee.

WILL THERE BE A CELEBRATION EVENT?

We're excited to celebrate YOU in fun and exciting new ways this year! Stay tuned for more details about our R+F Celebration Event on Saturday night!

HOW DO I REGISTER FOR ONSITE LEARNING EXPERIENCES + BUSINESS BUILDING WORKSHOPS?

We're getting an all-new learning experience ready for both onsite + virtual attendees to provide you with the best training possible. More details coming soon!

WHEN DOES REGISTRATION OPEN?

Registration will open on Tuesday, May 2nd to all Consultants!

HOW MUCH DOES IT COST TO REGISTER FOR AN ONSITE PASS?

The early bird price for an onsite pass is $189 USD. When the early bird discount ends on Friday, May 19 at 11:59 p.m. PT, the regular price of $249 USD will go into effect.

HOW MUCH DOES IT COST TO REGISTER FOR A VIRTUAL PASS?

Different from onsite passes, virtual passes will be charged in your country's currency. See here for pricing:

  • USA: $50 Standard
  • CAN: $65 Standard
  • AUS: $77 Standard

IS THERE A SPECIAL OFFER FOR NEW CONSULTANTS?

New Consultants - those who enrolled in the business in their first 4 months of being a Rodan + Fields Consultants - are eligible for the early bird price of $189 as long as seats remain available. Limited seats will also be set aside for our newest Consultants who enroll through August 2023.

CAN FUTURE NEW CONSULTANTS REGISTER FOR CONVENTION?

Yes. A limited quantity of onsite passes will be set aside for future new Consultants who want to attend. New Consultants can expect to receive an email inviting them to register shortly after their enrollment (until all inventory is sold out).

WHEN IS THE EARLY BIRD DEADLINE?

The early bird deadline is Friday, May 19 at 11:59 p.m. PT.

WHAT HAPPENS IF ONSITE PASSES SELL OUT?

Should onsite passes sell out, you may add your name to a waiting list and will be accommodated as cancellations arise. Please note that you must first purchase a virtual pass in order for your name to be added to the onsite waiting list.

WHAT IS YOUR CANCELLATION POLICY?

The deadline to receive a full registration refund for onsite Convention Passes is Tuesday, July 25, 2023 at 11:59 p.m. PT. After this date, no refunds will be issued. All Convention ticket add-ons are non-refundable and non-transferable.

The housing cancellation deadline is also Tuesday, July 25, 2023 at 11:59 p.m. PT. Hotel reservation cancellations after this date will be charged a cancellation fee in the amount of one night's stay plus tax to the credit card on file.

Virtual passes cannot be canceled or refunded.

DOES MY REGISTRATION COME WITH A TOTE AND PLANNER?

Onsite attendees, who register by the early bird deadline of Friday, May 19, will receive a complimentary Rodan + Fields tote and planner. Onsite attendees will pick up their merchandise upon check in at Registration.

Standard onsite attendees and Virtual attendees are not eligible to receive the merchandise.

CAN I REGISTER A GUEST?

Guest registration is limited; however, one guest per Consultant is allowed as long as seats remain available. Guests must be a spouse, business partner or significant other and may not be a Rodan + Fields Consultant or a prospective Consultant. If you register a Consultant as your guest, they will be canceled from your registration.

WHAT ACCESSIBLE SEATING (ADA) IS AVAILABLE?

ADA seating is available within the Conference Center rooms. Please indicate any special requirements during your registration.

DOES AN ONSITE TICKET INCLUDE ACCESS TO THE VIRTUAL EXPERIENCE?

Yes. Onsite attendees will receive access to the virtual experience.

DOES MY CONVENTION PASS INCLUDE ACCESS TO CONVENTION-ONLY PRODUCT OFFERS?

Absolutely! Both onsite and virtual Convention passes include access to purchase Convention-exclusive product offers featuring our latest innovation.

WHO IS ELIGIBLE TO RECEIVE CONVENTION PERKS + REWARDS?

All Consultants in U.S., Canada, and Australia are eligible to achieve within the Convention Recognition Roadmap.

A Consultant's account must be active and in good standing at the time of Convention in order to receive Convention Perks + Rewards.

A Consultant must be registered for onsite Convention by August 31, 2023 and attend in order to be eligible for Perks + Rewards

WHAT ARE THE KEY QUALIFICATION PERIODS OF CONVENTION RECOGNITION?

The #RFJourney to Convention Qualification Period will be May 1, 2023 through August 31, 2023. Full details about each path can be found on the Perks + Rewards Page which will be updated with the #RFJourney to Convention Recognition Roadmap on May 2, 2023.

WHAT WILL MY CONVENTION RECOGNITION TITLE BE?

Your Convention Recognition Title will be your highest Paid-As Title during the The #RFJourney to Convention Qualification Period (May 1 - August 31, 2023) and will be printed on your badge. If you have achieved a Leader Program (Arrive at V, Level V Circle, RFX Circle) since last Convention your Convention Recognition Title will be replaced with this Leader Program achievement on your badge.

WHEN WILL I KNOW I HAVE ACHIEVED CONVENTION RECOGNITION?

In September, 2023 you will receive a Convention recognition communication with the details for any paths that have been achieved.

DO I NEED TO BE REGISTERED TO ATTEND CONVENTION TO RECEIVE PERKS + REWARDS?

Yes, you must be registered by August 31, 2023 and attend onsite Convention in order to receive the Perks + Rewards.

IF I ACHIEVED A PATH WHERE A GIFT IS GIVEN WILL I RECEIVE THAT GIFT IF I DO NOT ATTEND ONSITE CONVENTION?

No, you must be registered by August 31, 2023 and attend onsite Convention in order to receive the Perks + Rewards, including any gifting.

IF MY ACHIEVEMENT PATH INCLUDES MAINSTAGE WALK HOW WILL I KNOW THE DETAILS?

In September, 2023 you will receive a Convention recognition communication with the details for any paths that have been achieved.

IF I ACHIEVED LEVEL V CIRCLE SINCE LAST CONVENTION WHERE DO I GET MY TRIP DETAILS?

An email will be sent to you from the Recognition@rodanandfields.com with all the details for your reward trip.

IF I ACHIEVED LEAD THE WAY MILESTONE 6 FROM JAN-JUN, 2023 WHERE DO I GET MY TRIP DETAILS?

An email will be sent to you from the Recognition@rodanandfields.com with all the details for your reward trip.

HOW WILL YOU GET MY PHOTO AND PREFERRED NAME TO RECOGNIZE ME?

Be sure to update your PULSE by Penny Account Profile with your preferred headshot and name by July 31, 2023 so we can recognize you with your desired photo and preferred name.

WHEN SHOULD I PLAN TO ARRIVE?

In order to maximize your Convention experience, we recommend arriving by Thursday, October 12, 2023 Convention activities will begin Friday morning.

ARE HOTEL ROOM BLOCKS AVAILABLE THROUGH R+F?

Absolutely! Onsite attendees are highly encouraged to take advantage of R+F's discounted rates. You will be prompted to make a hotel reservation once you've registered for your onsite pass. Rooms can be reserved through the R+F room block on a first-come, first-served basis.

WHAT ARE THE BENEFITS TO BOOKING WITHIN THE R+F HOTEL ROOM BLOCK?

There are many benefits for our attendees to secure their hotel reservations within the R+F room block including:

  • Lowest available rates at participating hotels
  • No prepayment at the time of booking - only a credit card is required to hold your reservation
  • No penalties to cancel your reservation until after the July 25 deadline
  • Personal support up to and throughout your stay provided by the R+F Housing team

WHAT IS THE HOTEL CANCELLATION POLICY?

The housing cancellation deadline is Tuesday, July 25, 2023 at 11:59 p.m. PT. Hotel reservation cancellations after this date will be charged a cancellation fee in the amount of one night's stay plus tax to the credit card on file.

WHO DO I CONTACT TO CHANGE MY HOTEL RESERVATION?

Changes or cancellations can be made by logging into your hotel reservation with your hotel confirmation number, email address and zip or postal code located in your housing confirmation email. You can also call 1-415-268-2095 or email RFhousingsupport@cmrus.com for assistance.

Beginning Friday, September 22, 2023, changes and cancellations will need to be communicated through the hotels directly.

WILL SPANISH TRANSLATIONS BE AVAILABLE?

Translation services will be provided onsite. Please stay tuned for more details.

ARE SPOUSES, SIGNIFICANT OTHERS OR CHILDREN INVITED TO CONVENTION EVENTS?

Spouses and significant others are invited to attend as registered guests if space is available. Attendees must be 18 years or older, but please note that all hotels require everyone checking into a hotel room to be 21 years or older. With the exception of nursing infants, children are not permitted to attend. We have arranged Mothers' Lounges for our nursing Consultants, which will be equipped with furniture, hand sanitizers, etc.

ARE STROLLERS ALLOWED IN GENERAL SESSION?

We are unable to accommodate strollers anywhere in any of the Convention training and viewing areas, as dictated by the Fire Marshal. Additionally, space and security constraints don't allow us to hold them anywhere outside of any Convention Center room. Please consider leaving strollers in hotel rooms before coming to the event.

WILL SCOOTERS BE AVAILABLE FOR ONSITE ASSISTANCE?

For guests that require a scooter or a wheelchair, please pre-reserve through Scoot Around by website or phone number. Guests can have their scooter or wheelchair delievered to their hotel for an additional fee.

Scooter Around Rentals: 204-982-0657; https://scootaround.com/en

WILL CONCESSIONS BE AVAILABLE ONSITE DURING CONVENTION?

Yes! A variety of concession offerings will be available during Convention hours.

WHAT KIND OF PAYMENT IS ACCEPTED AT THE CONCESSION STANDS?

Concession stands will accept all credit cards and ApplePay.

WILL A RECEIPT BE PROVIDED?

All concession stands will provide receipts upon completion of payment.

WHO SHOULD I CONTACT IF I HAVE MORE QUESTIONS?

Registration and General Convention Inquiries: Registration@rodanandfields.com

Housing Inquiries: RFHousingSupport@cmrus.com